Job Summary
Job Description
What is the opportunity?
We are seeking an experienced and highly motivated Production Services Leader in the fast-paced Capital Markets, QTS, Fixed Income Production Application Support team.
The successful candidate in this role will possess a great attitude, and operate with a mindset of urgency, ownership, initiative, communication, service, and partnership.
This position will own delivery of Production Application Support services to the Fixed Income Business, acting as the Regional Production Services lead for the Canadian region, partnering with peers across New York, London and Asia deliver 24x7, 365 world class service, leveraging ITIL IT Service Management principles of Event, Incident, Problem and Change management and serving as the primary escalation point for any issues impacting the production environment in the region.
The ideal candidate should have strong capital markets front office experience and serve as face-off to Business, Development, Infrastructure and IT Risk & Governance teams.
If you meet the above requirements and are ready for a new challenge - we would like to speak with you!
What will you do?
The successful candidate will be an experienced, confident leader of multiple teams of production support analysts in Canada, the U.
K, the United States and Asia, providing world class, 24x7 support, ensuring the highest levels of service for Fixed Income Clients and applications across Rates, Credit, XVA, Commodities & Futures trading businesses.
Will operate as a Player / Coach, bringing to the table a mix of hands-on technical experience, FI business knowledge, people leadership, project and communication skills, developing deep knowledge of RBC applications, architecture, up and downstream flows.
Manage Production, acting as an escalation point for operational teams on a 24x7 basis, leading the team in incident response, problem management, and root cause analysis.
Will be a self-starter, owning day-to-day operational support services, driving production Stability, Reliability and Service Excellence.
Employ a data-driven approach to driving production stability via metrics and reporting, continuous improvement, partnering closely with Application Development teams and external vendors in driving Production Stability and Continuous improvement.
Ensure accurate capture of support incidents and service requests, manage change, conduct Incident and Problem Review Meetings (PRMs) and track action items to closure.
Drive efficiencies and cost savings through the implementation of tools and process improvements and organizational and operational efficiency.
Provide leadership and subject matter expertise to team members.
What do you need to succeed?
Must Have :
10+ years of experience in IT. With strong knowledge of Capital Markets including Fixed Income Products ((FX, Cash, Rates Derivatives, Structured Products, Commodities and Futures, Credit, counterparty and market risk);
knowledge of Fixed Income trading activities (Pricing, booking, execution, live risk, market risk, etc.), market data feeds and knowledge of applications such as Murex, Openlink, XTP, Risk and Pricing systems is highly desirable.
Minimum 5 years Supervisory / Management / team leadership experience in technology support of Capital Markets front office trading and related functions;
track record of strong people leadership, coaching and development.
Strong people leadership, organizational strategy, project management, negotiation, and time management capabilities; demonstrably excellent Major Incident Manager, leading from the front and serving as a field general during a crisis.
Strong sense of partnership and collaboration across CTB and aligned technology functions.
Ability to prioritize and manage the book of work / problems / open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution;
excellent verbal and written communication skills and good temperament, with the ability to face off to challenging trading clients.
Solid knowledge of and practical experience in implementing ITIL Service management practices (Event, Incident, Problem and Change management)
Working knowledge of Database, Linux, Windows operating systems, Networks and basic infrastructure.
Working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware)
Good Knowledge of enterprise scheduler and monitoring service management platforms (i.e. Control-M, Geneos, Tableau and Service Now)
Experience in IT Risk, Governance, Control and Compliance from an RTB perspective.
Nice to Have :
Knowledge of Shell / Perl / Python Scripting, Oracle / Sybase / SQL Server, SQL Queries, Database Performance Tuning.
Working knowledge Confluence, Release Management Tools (GitHub, Ansible, Jenkins)
Experience in DevOps and cloud technology (AWS, GridGain)
Experience to support MQ, SOLACE and RV / RMDS.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
A world-class training program in financial services.
Flexible work / life balance options.
Opportunities to do challenging work.
ROAR - 603093820
LI-POST
LI-Hybrid
Job Skills
Business Oriented, Business Performance Management, Customer Service Administration, Information Technology Trends, IT Service Management (ITSM), IT Standards, IT Systems Management, Long Term Planning, Organizational Leadership, Resource Management
Additional Job Details
Address :
RBC CENTRE, 155 WELLINGTON ST W : TORONTO
City : TORONTO
TORONTO
Country : Canada
Canada
Work hours / week : 37.5
37.5
Employment Type : Full time
Full time
Platform : CAPITAL MARKETS
CAPITAL MARKETS
Job Type : Regular
Regular
Pay Type : Salaried
Salaried
Posted Date : 2024-04-23
2024-04-23
Application Deadline :
2025-01-10
Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above
I nclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.
We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .
Director, QTS Fixed Income Production Services
This position will own delivery of Production Application Support services to the Fixed Income Business, acting as the Regional Production Services lead for the Canadian region, partnering with peers across New York, London and Asia deliver 24x7, 365 world class service, leveraging ITIL IT Service M...
Investment Director, Canadian Fixed Income, Public Markets
Investment Director - Canadian Fixed Income, Public Markets. Are you a Fixed Income expert ready to elevate a CAD 10 billion franchise? Join our team and partner with our Toronto-based Distribution and Investment teams to take our business to the next level. Additionally, you will be responsible for...
Associate Vice President & Managing Director, Global Fixed Income, Data, Delivery & Integration, TD Securities
Associate Vice President (AVP) & Managing Director, Global Fixed Income, Data, Delivery and Integration, TD Securities. This role will be responsible for providing leadership, end-to-end delivery, and dedicated strategic planning and oversight to a multi-year transformation of the Global Fixed Incom...
Director, Capital Markets Risk (Fixed Income)
Provide an in-depth knowledge and understanding of individual credit and government bond investment strategies and their investment risk characteristics, as well as OMERS’ aggregate fixed income risk across all fixed income portfolios. This role represents a unique opportunity for the successful can...
Assistant Editor / Junior Producer
We’re looking for an Assistant Editor / Junior Producer to join our team in the new year!. This person should have the ability to organize Editor schedules, and assist in any capacity, with an interest in being trained as a Junior Producer at an advertising agency to produce case studies, adaptation...
Project Manager
The Project Manager is responsible for managing customer projects through interaction with various departments and providing ongoing communication and support to external customers to meet project objectives. Assist the engineering/drafting department, production coordinator and customers in adherin...
Production Line Worker for a Steel Manufacturing
As a key part of the production process, you will ensure the efficient assembly, handling, and quality assurance of steel components used in construction. Follow production schedules and meet daily output targets. Collaborate with team members and supervisors to optimize production flow. ...
Production Supervisor
Management and Scheduling of production staff on plant floor, including technicians, operators and general labour. Co-ordinating activities to ensure that production requirements are met, including: safety, quality, environment and volume. Prepare, review and approve daily production reports. Troubl...
Director of Sales & Operations
As part of the operations team, the Director will be responsible for performing a diverse range of functions including but not limited to:. Director of Sales & Operations. Has managed a team including digital marketing manager, EA/Office manager, Resale leasing manager, construction manager &...
Project Manager – Construction and Engineering / Toronto, Canada
Have a minimum of years industry experience with years as a Project Manager offering full project life cycle delivery, a “can do” attitude, proven track record in delivery of multiple projects with multi-million dollar values. Ensure that the project is in a positive cash flow position and prepare...