Bi-lingual Customer Service Representative

Description

Position Summary

This position will interact with external customers, via email and phone to provide superior level of customer service. This position will also work closely with various internal departments including sales, operations, marketing, IT and finance to deliver a positive customer experience while meeting our corporate goals.

What You Will Do :

• Communicate directly with customers via phone or email to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, change orders, programs, pricing, and policies.
• Investigate, document, and administer product warranty programs including credits, replacements and return material authorizations.
• Enter and modify customer orders in the business operating system in an accurate and timely manner.
• Advise on basic product application and functionality.
• Work with internal departments for resolution of customer issues.
• Document customer interactions in CRM application.
• Meet all service level agreements in an effort to provide a positive customer experience.
• Adhere to all Allegion Canada Inc. policies and procedures including Health and Safety.

What You Need to Succeed :

Knowledge, Skills and Abilities

• Ability to communicate in a professional, positive, courteous manner with all levels of customers and employees.
• Understand basic customer needs and expectations to provide prompt and effective resolutions to requests.
• Self-motivated with ability to manage time and priorities to complete multiple tasks within a specified timeframe.
• Excellent written and verbal communications skills with the ability to apply problem solving techniques.
• Bilingual (French / English) is required.
• Knowledge of Microsoft Office and manufacturing operating system (AS400).

Education

Post-Secondary Education preferred

Experience

• Minimum 2-3 years related customer service required and industry experience preferred.
• Call Center experience is preferred.
• Manufacturing / distribution experience is an asset.

Why Work for Us?

Allegion is a Great Place to Grow your Career if :

You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact.

As our values state, this is your business, run with it .

• You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
• You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

What You’ll Get from Us :

• A commitment to Diversity, Inclusion & Belonging : making a difference and leading with purpose
• High energy, influential, cross collaborative team environment
• Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching.
• Customized individual development plans and growth maps to help you unlock your full potential and career graph with Allegion.
• Competitive base salary
• Health, dental and other insurance coverage, helping you "be safe, be healthy"
• Tuition Reimbursement
• Employee Discounts
• Community involvement and opportunities to give back so you can "serve others, not yourself"

Apply Today!

Join our team of experts today and help us make tomorrow’s world a safer place!

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We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work.

Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do.

We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please Allegion plc, 2023 Block D, Iveagh Court, Harcourt Road, Dublin 2, Co.

Dublin, IrelandREGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370Allegion is an