Description
Fraud Management
Accountable for fraud loss targets and the customer experience
Reviews daily fraud attacks to create segmentation and develop / implement fraud strategies while balancing the impact to the operational teams and customer experience
Strategizes on adjustments to shifting network rules, liability requirements or other exogenous factors
Owns the strategy design and configuration in all fraud prevention platforms (e.g. Falcon, TSYS, FIS, SQN, PRM, FIQM, DPS, VCas, Avant, Experian, Transunion), in alignment with the Change Management protocols
Supports case valuation and prioritization to optimize fraud management
Are a subject matter expert on the end-to-end operational process, transaction liability and regulatory requirements
Provide ad-hoc analysis to support decision-making at the executive level
Design champion / challenger strategies that lead to ongoing learning and improvement
Expected to leverage that subject matter expertise to independently investigate new, high-risk exposures under very tight timelines
Produce timely diagnostics to identify system, strategy and operational issues
Participates in defect analysis to identify and remediate coverage gaps
Identify, track, and provide solutions to ongoing fraud vectors and portfolio threats
Think forward and provide early gap mitigation to emerging threat vectors globally
Partner Support
Works with business partners to understand new intent, and to identify the incremental fraud risks associated with that intent
Collaborates with business partners to develop solutions that minimize fraud risk while enabling business partners to achieve bank strategic priorities
Occasionally provides IT release support to ensure projects reliably deliver on fraud requirements
Support the continuous improvement agenda for our operational partners
Maintain strong relationships with internal stakeholders such as Fraud Operations, Internal Business Partners, Vendor Managers etc.
Act as a subject matter expert and represents the team or bank at project meetings or industry forums
Job Requirements :
What can you bring to TD?
Undergraduate degree from a technical domain (e.g. finance, engineering, mathematics / statistics computer science), preferably from a STEM program
2+ years' experience in an analytical capacity Total number of experience required is 5+
Experience using analytical software tools such as Python, R, SQL, Tableau and Excel for data analysis, automation, and reporting
In-depth knowledge of data science tools such as NumPy, pandas, matplotlib, scikit-learn / TensorFlow / Keras or equivalent
Understanding of machine learning methods with experience in deployment and implementation
Experience with automation tools and proven implementation record
Ability to quickly and independently structure and deliver on new problems not previous tackled by the bank
Demonstrated analytical, modeling and problem solving skills
Creative, Critical, Conceptual thinker, ability to wade through data and arrive at conclusions
Ability to communicate strategy analysis to both technical and non-technical team members, either verbally or via documentation
Ability to take initiative and work independently under tight timelines
Ability to work collaboratively and build relationships
Ability to effectively manage multiple projects and priorities simultaneously
Motivated to constantly strive to find innovative ways to enhance capabilities
Preferable
Experience in fraud management is an asset
Knowledge of machine learning is an asset
Automation experience is an asset
Knowledge of fraud detection platforms is an asset
Agile experience is an asset
Who We Are :
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores.
Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.
More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.
We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing.
As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.
Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential.
Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals.
As an organization, we keep growing and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.
Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Additional Information :
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.
to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only) :
Sans Objet