Implementation Specialist

Implementation Specialist

Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for a Majors Implementation Specialist with experience delivering SaaS solutions to enterprise customers, strong problems solving ability and ability to create not just a project plan but solid solution to place at our client.

Start date : ASAP.

Location : Western Canada (travel required)

Job Description - Majors Implementation

• Manage implementations for major retailers
• Expectation is that up to 3 implementations could be carried out simultaneously
• Update client’s documentation in preparation for weekly sync’s Google sheet / Smartsheet Ext Weekly slide deck
• Manage expectations with clients for any development work being completed as part of the implementation
• Go onsite with clients where needed for kick offs, training, post live etc.
• Report monthly progress on implementations to the team
• Work with BD on retailer accounts that require support on both platforms
• Update slack on a regular cadence with client activity

Minimum Qualifications :

• A Bachelor’s degree or equivalent work experience
• 10+ years of experience implementation warehouses, or similar (grocery, ecommerce, retail, or similar related experience preferred)
• Strong project management skills and ability to independently drive zero-defect execution
• Ability and willingness to creatively solve operational problems
• Enterprise SaaS implementation experience
• Ability to work independently
• Travel across North America required

Preferred Qualifications :

• Computer science education
• Familiarity with implementing and optimizing omni-channel retail strategies and technologies in physical store locations
• Project management experience
• Technology background
• API experience
11 days ago