Implementation Specialist

Position Summary :

Reporting to the Manager, Implementation , we are looking for an Implementation Specialist within the Customer Success department who will be responsible for onboarding and providing technical and business support to our clients and partners.

We are looking for a technically sound, team-orientated, customer savvy, and passionate individual looking to make an impact and progress their career.

This is a full-time position in our Mount Pleasant, Vancouver office, walking distance from shops, restaurants, and public transport.

Primary Duties and Responsibilities :

• Provide an exceptional customer service experience to ensure that Trulioo maintains our position as the leading trusted partner in Identity Verification
• Support complex technical implementations of Trulioo’s products and services with key global clients
• Support the management and monitoring of beta testing of new product features and enhancements
• Collect, diagnose and summarize application issues and escalate to relevant stakeholders internally
• Configure and troubleshoot Trulioo products and services with exceptional attention to detail and adherence to our SLAs
• Collaborate with other departments including; Product, Development, Dev Ops and Management to build customer feedback loops and drive constant improvement
• Training and Education - supporting our clients in their usage of Trulioo’s suite of products
• Document customer communications and recurring technical issues to support product quality programs and product development
• Contribute to Support Knowledge Base Articles and FAQs
• Contribute to customer success initiatives when needed

Key Technical Skills :

• The ability to think critically, troubleshoot proactively and solve complex customer problems
• Comfortable working independently and in a team environment including supporting projects with remote employees in other offices
• Strong aptitude with and ability to learn new technologies quickly
• Understanding of of relational database management systems and how they integrate with applications
• Available to work flexible hours / shifts, including on-call during evenings, weekends and statutory holidays
• Capability to excel in a data-driven, metrics-oriented environment
• Meticulous attention to detail
• Written and verbal fluency in English, other language is an advantage

Education and Experience :

• Post-Secondary Degree or equivalent level of technical experience and skills
• In-depth knowledge of RESTful API and API integrations
• Working experience with JSON is a must. Exposure to Javascript, SQL, React.js, and Node.js is also desirable
• 3+ years of relevant implementation consulting experience
• Experience working with Strategic and Enterprise customers
• Experience with organization and project management tools such as Jira, Confluence, GSuite, MS Project, etc. is desirable
• Ability to thrive in a fast-paced and changing environment with little or no supervision

Thriving at Trulioo

At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization.

With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone.

Together, we can shape the digital future.

We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential.

Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team.

Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification.

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply.

Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process.

Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

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For more detail, please visit Trulioo’s Website Privacy Policy in the section When you apply for a job .