Desktop Technical Support Analyst

Desktop Technical Support Analyst

On behalf of our client in the Banking Sector, PROCOM is looking for a Desktop Technical Support Analyst.

Desktop Technical Support Analyst Job Description

When stationed in an ecosystem, you will work closely with Community Leads to provide end level support for the citizen group based there

You act as the single point of contact for all technology related issues

Provide supervised systems level support for production endpoint systems, as well as development systems

This support comprises of technical assistance to users, resolution and prevention of problems in a 9 to 5 production environment and systems level software installation and updates

You will also act as a technical liaison with other departments for assistance with implementing new projects.

Managing customer issues, resolving them directly or engaging internal resources to do so

Ability to be hands-on during mid to complex project deployments into production

This will include the support of assigned systems by acting as an internal consultant on assigned infrastructure and providing suggestions for viable solutions to systems problems of high complexity.

You have a passion to ensure that all tasks are completed within a timely manner and all tasks are logged through our Service Now ticketing system.

Empathetic and can portray an accurate sense of urgency and professionalism when interacting with customers.

Sharing information and collaborating with members of the team to find innovative solutions

Desktop Technical Support Analyst Mandatory Skills

3 to 5 years of experience in a desktop technician role or similar position in a large corporate environment

3+ years of hands-on working experience in utilizing your problem-solving & decision-making skills to provide both technical support and customer service in a fast paced, high demand office environment

3+ years of hands-on technical working experience in resolving technical issues related to Windows 7 / 8 / 10 Operating Systems for PCs & Macintosh iOS / macOS

You can demonstrate your technical working knowledge on all aspects of end-user computing, to deal with complex technical issues, which range from PCs, Laptops, Tablets, Networking & Printers

You can demonstrate a good understanding of how to troubleshoot application issues

You also have working knowledge in the use and support of Office 365 (i.e., Microsoft Word / Outlook / Excel)

Possess excellent organizational skills to manage multiple complex initiatives

Excellent verbal and written communication skills

Solid track record when it comes to being very customer focused and having a good understanding of the needs of our customers

Excellent and proven customer service focus record

Able to work with minimum supervision and in collaboration with a large team

Strong relationship and people-oriented skills

Strong communication (verbal / written) and good interpersonal skills to build relationships with internal and external business partners and vendors

Post-secondary degree in Computer Science or in a relevant field of study

Desktop Technical Support Analyst - Nice to Have Skills

Previous Banking / FI Experience an asset

Desktop Technical Support Analyst - Assignment Start Date

ASAP 8 months to start

Desktop Technical Support Analyst - Assignment Location

Toronto, ON Work Onsite