systems technical support analyst
- Durée de l'emploi : Permanent
- Langue de travail : Bilingue
- Heures de travail : 40 hours per week
- Education :
- Expérience :
Education
- College / CEGEP
- or equivalent experience
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Linux
- Networking hardware
- Internet
- Servers
- MS Office
- MS Windows
- SharePoint
- TCP / IP
- Wireless networks
Security and safety
Criminal record check
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Team player
Screening questions
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
Experience
3 years to less than 5 years
Workplace information
Remote work available
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Bonus
- Mileage paid
Other benefits
- Free parking available
- Learning / training paid by employer
- On-site recreation and activities
- Team building opportunities
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