Customer Delivery Engineering Technical Leader- RS (HTTS) 1418948.

The successful applicant will be performing work in Canadian Critical National Infrastructure and / or Canadian government classified environments, and therefore, must be a Canadian Citizen or Permanent Resident.

This position may also perform work that the Canadian government has specified can only be performed in country by a Canadian citizen.

Government of Canada SECRET Level clearance is desired or the successful applicant must be able to obtain a Canadian Government Security Clearance What You’ll Do As part of Cisco Canada’s Public Sector Canadian Secure Technical Services (CSTS) team you will :

• Provide 2nd and 3rd Tier consultation / troubleshooting to debug broad, complex unique network topologies with mixed media protocols to Large Enterprise Cisco customers on for Cisco switching / routing products, SD-Access / Catalyst Center, SDWAN.
• You will work as part of a collaborative cross-functional team to provide support to customers during critical network issues as well as managing a case load of criticality issues.
• You drive customer satisfaction and strive for total customer success. You identify, document and resolve issues reported by our customers.
• You solve problems of diverse scope and complexity where the problem analysis requires further evaluation of various factors and correlation of data.
• Provide systems / product training to customers, and contributing towards building a knowledge base for customer support and internal partners.
• Interacts across other High Touch Technical Services teams and development teams at peer level.
• You lead problem resolution efforts with internal stakeholders including : HTOM, HTE, TAC and product engineering.

Who You’ll Work With Cisco Canada’s government and public sector customers receive personalized services from a dedicated team of engineers as part of the Canadian Secure Technical Support (CSTS) services team.

As part of the Cisco Canada Customer Experience organization (CX), the CSTS team provides leading-edge technical support services to meet the needs of Canadian government and public sector organizations.

As a part of the CSTS team, you will be actively engaged with customer’s engineering and operations teams well as a variety of Cisco stakeholders : service delivery, service sales, customer account teams, and product engineering teams.

You will build strong relationships with the customer to develop as a trusted technical resource. The Cisco HTTS Collaboration team works on complex, challenging issues with some of Cisco's top customers.

It's a great opportunity to master the latest technology and products, while working with a technically diverse and supportive team.

Grow your skills in a dynamic, team oriented environment and join some of the industry's brightest minds in deploying and supporting today's most advanced Internet technologies.

Who You Are Minimum Qualifications

• Canadian Citizenship or Permanent Resident with ability to obtain a Canadian Government Security Clearance.
• Live in Ottawa, Canada or willing to re-locate.
• Problem-solving & troubleshooting methodology
• Strong communication skills - facilitation / conflict management.
• Ability to think and operate independently in a highly collaborative working environment, especially when working remotely and with remote colleagues.
• A team player focused on customer success.
• BS in a technical field (CS / EE preferred) or equivalent with 8+ years of relevant experience

Skills / Competencies

• Authoritative knowledge of Network and related technology. In-depth experience configuring and supporting network protocols like IPv4 / v6, EIGRP, IS-IS, OSPF, BGP, MPLS, L3VPN, Segment routing, etc.
• Must have knowledge of Strong knowledge of Cisco Routers like ISR2900 / 3900 / 4400, 7200, 7600, ASR1K / 9k, CRS and Switches like Cisco 2900, 3600.

3750,3650, 3850, 4500 & 6500 series.

• Strong knowledge layer 2 technologies like VTP, STP, MST, RSTP+, Trunking, VLANs, Layer 3 Switches, Logical Ether Channels etc.
• Solid Understanding of IOS Features and Services HSRP, NAT, SNMP, SYSLOG, NTP, PTP, DHCP, CDP, TFTP and FTP Management, Netflow etc.
• Experience in preparing, planning, and designing, implementing and optimizing LAN / WAN solutions and a broader understanding of LAN / WAN Architecture.
• Traffic management for example queuing, policing, shaping.
• Routing Protocols and features for example OSPF, ISIS, MBGP, IBGP, PBR, BFD.
• Multicast protocols for example PIM, IGMP, RP, BSR.
• Very good understanding and experience on Linux / Unix (Ubuntu / RHEL / CentOS).
• Understanding and troubleshooting knowledge for applications such as postgres / mongodb / redis / kafka / elasticsearch etc.
• Working knowledge in yang models, configuration management, and operational models.
• Professional or Expert Level network certification (CCNP, CCIE) or equivalent technical / networking knowledge is preferred.

Desired Qualifications

• Bilingual Fluency (Canadian French & English).
• Previous experience with incident management, reactive support, operations or troubleshooting complex technical problems is an advantage.
• Knowledge of designing dynamic large-scale, multi-tenant, distributed systems using Java / Cloud (AWS, Azure) environments.
• Working knowledge in yang models, configuration management, and operational models.
• Troubleshooting Java related application issues.
• Understanding of Campus Architectures, Software Defined Networking (SDN) & Network Function Virtualization (NFV).
• Experience in Security ISE, Trustsec and Wireless networking.
• Demonstrated Domain Expertise in one or more of products and technologies such as Cisco cEDGE and vEDGE product portfolio.
• Knowledge of Cisco’s SDWAN technologies and how to successfully configure these devices to implement various forms viz Controller deployment, Edge router deployment
10 days ago