Manager, Clinical Operations

Come work as an Manager, Clinical Operations with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for an Manager, Clinical Operations to join the Care Management Lead Therapy team. Apply today to join our team!

As a Manager, Clinical Operations with Vancouver Coastal Health you will :

• Report to the Director, the Clinical Operations Manager is responsible for providing clinical and operational leadership to a frontline clinical patient care department or health program that directly supervises, at a minimum, Nurses at the Level 4 or 5 classification / wage rate.
• Be responsible for delivering services through multidisciplinary teams in an acute and / or community-based setting.
• Provide leadership and direction for operations management, planning, implementation and evaluation of services and activities related to utilization and risk management, and quality improvement of the clinical program / department.
• Play a critical role addressing the ongoing issues / needs of clients and their families and to ensure a smooth transition from the acute care environment to appropriate community health services.
• Lead an inter-disciplinary team, works as a team player with colleagues and co-workers and in collaboration with key internal and external stakeholders to achieve excellence in client and family centred care, education and research within a complex multi-site environment that extends to the community.
• Work within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health.

Qualifications

Education & Experience

• Baccalaureate (Masters preferred) in a relevant clinical professional area.
• Seven (7) to ten (10) year's recent, related clinical and progressive leadership experience, including direct supervisory experience.
• Current registration / membership with a recognized professional association. Basic computer literacy with word processing, spreadsheet and / or database programs and ability to utilize a computerized patient care information system required.

Knowledge & Abilities

• Demonstrated ability to collaborate with internal and external stakeholders to develop, manage and evaluate clinical programs considering client needs, service delivery interrelationships and service potential within a complex environment.
• Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens
• Practices the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups
• Demonstrated ability to understand available resources for program / department and keeps quality in the forefront of all resource utilization decisions;

provides feedback and detailed analysis on budget variances, and makes recommendations for corrective action.

• Demonstrated ability to facilitate, collaborate and negotiate for effective resolution of human resource issues.
• Demonstrated ability to foster collaborative working relationships to support the professional practice and ongoing development of staff.
• Demonstrated ability to promote development of clinical research opportunities to ensure evidence-based practice within an interdisciplinary team-based environment.
• Physical ability to perform the duties of the position.

Closing Statement

As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine.

Proof of vaccination status will be required.

Why Join Vancouver Coastal Health (VCH) :

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents.

At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families.

We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care.

We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and / or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.

Only short-listed applicants will be contacted for this posting.