Job Description
Our client is a mission-focused organization revolutionizing the healthcare space. They work with government programs and are committed to DEI and workplace culture.
- Lead and direct a team of 15+ employees
- Guide admin team to deliver top service
- Hire, train, and coach team
- Manage client onboarding, eligibility, and funding
- Oversee claims, disbursement, and reconciliation
- Support resource allocation for KPIs & SLAs
- Improve processes for team efficiency
- Address escalations with solutions
- Work with leaders on client relations
- Create strategies for client issue resolution
- Set metrics and evaluate team performance
- Oversee system upgrades and updates
- Track new tech to boost productivity
Requirements
- 5+ years managing admin teams
- Bachelor’s Degree preferred
- Experience leading larger teams of 10+
- Experience in change management and analytics
- Strong communication, customer service, and problem-solving
- Skilled in Microsoft 365 suite
- CRM and contact center telephony experience a plus
- Healthcare, government, or insurance background a bonus
Benefits
- Working for an organization that is making people's lives better
- Ability to work from home with minimal in-office requirement
- Annual Bonus and Pension Plan
- Competitive Benefits Plan
- Employee Assistance Program
- Maternity Leave Top-Up
- Support for professional development
Director, Compliance & Operations
Reporting to the Technology and Operation Senior Director of Compliance and Operations, the director of Compliance and Operations provides specialized expertise, advice, monitoring and oversight regarding the banks compliance program, for RBC and it’s entities. Overarching Management of compliance o...
Water First -- Senior Director of Internal Operations
Reporting to the Executive Director, the Senior Director of Internal Operations will be responsible for optimizing Water First’s strategic and operational management tools, in alignment with the organization’s strategic vision, focus areas, three-year plans, professional values, and strands of succe...
Director of Operations Ottawa/Gatineau
Our client is in search of The Director of Operations who is the brand leader for all day-to-day operations. The Director of Operations achieves success by building a winning team capable of executing our plans and by growing EBITA in accordance with good business practices. A QSR/Fast casual Direct...
operations manager - administrative services
Evaluate the operations of a department providing administrative services. Manage the operations of a department providing several administrative services. College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Co-ordinate administrative services. ...
Director of Operations
Lead and manage a team of operations professionals, including people managers, to ensure the delivery of excellent transportation services. Our client, a leader in the logistics industry, is hiring a self-motivated Director of Operations. The Director of Operations will align closely with the compan...
Director of Operations
Advancement of Operations initiatives and programs and acting as PMO for strategic projects related to solutions and integration of markets/business development, talent, finance, marketing, resource management and operations. As part of our EY Canada Core Business Services group, this role will supp...
National Director of Operations
Strong operations management skills and background in the area of Cleaning Services delivery and operations. Provides strong leadership to business unit team members comprising of skilled trades, operations managers and dispatch team. Ensures ongoing education, provision of resources and effective p...
Director of Clinic Operations - Veterinary Practice
In-depth knowledge of veterinary medicine and clinic operations is highly desirable. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marit...
Director of Operations
The Director works under the general direction of the SVP and Operations Manager and is fully responsible and accountable for the construction hoist division servicing the Ontario construction industry. Our Toronto, ON branch is looking for a Director to lead our team with the safe delivery of const...
Assistant Director, Operations
Reporting to the Director, Health & Wellness Centre (HWC), the Assistant Director provides leadership to the administrative, health promotion, navigation of care, counselling, and primary care teams on campus and is a key member of the departmental leadership team. The Assistant Director is responsi...