On behalf of our multinational manufacturing client we are actively looking for a Bilingual Customer Service Representative for one of their locations in Laval, QC.
This will be on site, and may transition to a hybrid model.
Job Summary :
Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments.
Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc.
Processes all documentation required and maintains files in accordance with SOX compliance and departmental policies.
Some of the daily responsibilities :
Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer’s special instructions, etc.
Completes all necessary paperwork required per sales orders. Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.
- Participates with Customer Service Team to maintain call service standards.
- Ensures SOX compliance process processes are followed, and necessary documents are verified and kept on file as needed.
Maintains customer files including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc.
Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro-active manner.
Also ensures product knowledge stays up to date on current and future products.
- May coordinate truck delivers at certain locations with Traffic department.
- Coordinates returned goods from customer with Sales Representative / Manager’s approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms and completed per department process.
- Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customers’ purchase orders and updates on customer order status.
- Participates in inventory counts as required.
- Maintains up to date price books and initiates all prices increases and ensures they are implemented in the invoicing system as assigned.
- Initiates outgoing calls to current and prospective customers to maximize weekly order file. Reports competitive activities to Sales team and processes requests for samples.
What you bring to the table :
- A passion for customer service.
- Three years customer service experience. Preferably in a manufacturing environment.
- Post-secondary education in business management or equivalent field of study preferred.
- JDE or other mainline ERP such as SAP.
Customer Service Representative
I am assisting one of our customers in the manufacturing sector in their search for a bilingual Customer Service Coordinator. The Customer Service Coordinator will be responsible for ensuring customer satisfaction with products and services. Hello ! I'm Anissa, Recruitment Consultant for Fed Supply,...
Bilingual customer service representative- French/english
We are looking to hire the right person to join an amazing team as a full time customer service representative. Position: Bilingual Advisor Service center representative - Permanent full time. Responsibilities for the Bilingual Advisor Service center representative includes (but are not limited to):...
Bilingual Customer Service Representative DamageInsurance
BilingualCustomer Service Representative (DamageInsurance). Areyou looking for a stimulating and dynamic job in a remote positionWould you like to be part of a team that believes in your potentialand part of a great company that will help you advance in yourcareer This is the job for you! We are cur...
Représentant du service à la clientèle bilingue / Bilingual Customer Service Representative
Bilingual Customer Service Representative job opening in Saint-Laurent, QC (English & French). Adecco Professional Staffing is currently partnering with an established and growing client looking to find top talent for a fantastic Bilingual Customer Service Representative job opening in Saint-Laurent...
Représentant du service à la clientèle/Customer Service Representative
We are looking for a Customer Service Representative to join our Store team. A strong service orientation – a demonstrated desire to wow our customers! . Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function . Strong multi-tasking skills ...
Customer Service Representative Returns-3 months contract
The Customer Service Representative in the returns department is responsible for engaging with internal departments and the North American sales team via phone or email, with the highest degree of courtesy and professionalism, in order to deliver an outstanding service experience, through completing...
CANULC_Customer Service Representative
As the Customer Service Representative, you're responsible for the customer experience in the front end of the store. You demonstrate your passion by exhibiting a high degree of customer awareness while accurately and expediently processing customers at the checkout. Be a dynamic inspiring partner t...
Customer Service Representative
As a Customer Service Representative, your job is to provide excellent customer support to our clients. Sales Representative or Front Desk Representative or related role in the Customer Service industry. Job OverviewWe are looking for an efficient and skilled Customer Service Representative for our ...
Bilingual Customer Service Advisor
Responsible for providing technical and product support to CAA Associates and external partners in a timely and efficient manner, as well as ensuring you are exceeding customer service standards and Key Performance Indicator (KPI) goals of the department. Strong inter-personal skills, empathy, excel...
Customer Service Representative - Hybrid
Position: Customer Service Representative Location: Saint-Laurent Are you looking for your next challenge in customer service? Are you searching for a hybrid role in Saint-Laurent? Do you have experience providing customer service for a product and working with either SAP, ERP or CRM? Our client...