Customer experience manager Jobs in Laval, QC
Last updated: 6 days ago
Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse te...Show moreLast updated: 30+ days ago
The guardian to our customer experience!.Are you someone who believes that a positive experience can make a huge difference in people's appreciation of specific companies, services or products? As ...Show moreLast updated: 27 days ago
At Laurentian Bank, we believe we can change banking for the better.Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive.
Today, we have over 2,800 employee...Show moreLast updated: 13 days ago
Who we are At Venngo , we provide premium discount programs that allow organizations of all sizes to offer their employees, members or customers special offers from national brands and local favour...Show moreLast updated: 30+ days ago
GardaWorld Cash is the world’s largest privately owned security services company offering a wide range of highly focused business solutions including leading-edge security services and cash solutio...Show moreLast updated: 7 days ago
Are you fascinated with pilot training and how CAE’s training devices are used to make air travel safer? Are you interested to know more about our customers? As a Customer Experience Lead, you will...Show moreLast updated: 30+ days ago
Manage and develop a team of execution associates who deliver exceptional customer experience in an effort to ensure continued growth and increasing customer satisfaction, while at the same time mo...Show moreLast updated: 30+ days ago
Build strong customer relationships and deliver excellent customer service .Uncover and solve customers’ needs .Explain complicated concepts simply .
Demonstrate success in a target-based performanc...Show moreLast updated: 30+ days ago
Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times.
When you join our team, you're bringing this purpose to...Show moreLast updated: 6 days ago
Montreal, QC; Brossard, QC; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC.
Moncton, NB; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; ...Show moreLast updated: 18 days ago
When applicable, Bombardier promotes flexible and hybrid work policies.At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and b...Show moreLast updated: 30+ days ago
Are you a customer service manager looking for new challenges? Does the healthcare sector inspire you? Are you passionate about process optimization and team performance improvement? We have the pe...Show moreLast updated: 11 days ago
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Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent custo...Show moreLast updated: 30+ days ago
Reporting directly to the Director of Operations, the Customer Service Manager is responsible for ensuring that FortNine customers are satisfied at all times.
This role includes managing the CS depa...Show moreLast updated: 30+ days ago
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more ...Show moreLast updated: 30+ days ago
A Victoria’s Secret & Co Customer Experience Lead.Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
The Customer Experience Lead is primarily r...Show moreLast updated: 30+ days ago
Ubisoft's 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players' lives with original and memorable gaming experiences.Their co...Show moreLast updated: 27 days ago
Customer Experience Manager
GardaWorldMontréal, QuebecPermanent
Quick Apply
Customer Experience Program Manager
CoveoMontreal, QCFull-time
- Promoted
Ambassador, Customer Experience
Laurentian BankMontreal, Quebec, CanadaFull-time
Bilingual Customer Success Manager
VenngoMontreal, QC, CAQuick Apply
Manager, Customer Service (Temporary)
GardaWorld CashMontréal, QuebecFull-time
Quick Apply
- Promoted
Customer Experience Lead
CAEMontrealCA$50,000.00 yearly
Full-time
Customer Experience Team Lead
BramblesSaint, Laurent, Quebec, Canadaserp_jobs.job_card.currency_salary_dayly
Senior Customer Experience Associate - Anjou, Montreal, QC
ScotiabankMontreal, QC, CACA$20.00 hourly
Senior Marketing Analyst, Customer Experience & Insights
Intact Financial CorporationLaval, Quebec, CanadaFull-time +1
Adobe Experience Manager (AEM) Developer
DeloitteMontreal, Quebec, CanadaCA$72,000.00–CA$138,000.00 yearly
Permanent +1
Manager, Customer Experience Marketing
BombarbierDorval, Québec, CA, H4S 1Y9CA$80,000.00–CA$90,000.00 yearly
- Promoted
Customer service manager
Randstad CanadaMontréal, Quebec, CACA$80,000.00 yearly
Permanent
Quick Apply
Customer Experience Specialist
VentionMontréal, Québec, Canada Vention is looking for an enthusiastic and dedicated Customer Experience Specialist to join the Customer Success team in Montreal.
You will provide first-class customer support.Your primary mission ...Show moreLast updated: 16 days ago
Customer Experience Associate - Lasalle
The Toronto-Dominion Bank (Canada)Montréal, QuébecFull-time
Customer Service Manager
FortNineMontreal, QC, CanadaCA$65,000.00–CA$75,000.00 yearly
Full-time
Customer Experience Representative
IndigoMontréal, QC, CACA$18.43–CA$21.10 hourly
Customer Experience Lead-Carrefour Laval
Victoria's SecretLaval, QC, CACA$23.00 hourly
Senior Player Experience Research Manager
UbisoftMontreal, QCFull-time
Customer Experience Manager
GardaWorldMontréal, Quebec30+ days ago
Job type
- Permanent
- Quick Apply
Job descriptionPost-secondary education or equivalent work experience. A minimum of 1-3 years of experience working in the aviation industry, or similar service Fluency in French Fluency in English considered an asset Strong leadership and team management skills, with the ability to motivate and inspire a diverse group. Excellent interpersonal and communication skills, with a customer-centric approach. Ability to handle customer escalations and resolve conflicts in a professional and empathetic manner. Awareness of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR) and the Official Languages Act (OLA). Knowledge of American Sign Language (ASL) or Langue des signes du Québec (LSQ) is preferred. Experience working with Indigenous peoples, the LGBTQ community, and diverse populations. Employment Type : Permanent Locations : Toronto, ON & Montreal, QC
Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse team of passionate people and begin a career that allows you to develop both personally and professionally.
As a Customer Experience Manager, you will be in a key leadership role responsible for managing the Facilitator team. You will ensure the delivery of exceptional customer service and a seamless passenger experience throughout the screening process. This role involves overseeing the facilitation of passengers, addressing customer concerns, and collaborating with internal and external stakeholders to enhance customer satisfaction and experience.
Customer Experience Manager Job Responsibilities :
- Provide leadership, guidance, and support to the Facilitator team.
- Establish performance expectations, track progress, and offer continuous coaching and feedback.
- Foster a positive and inclusive team culture that promotes teamwork, accountability, and continuous improvement.
- Conduct regular team meetings and individual performance evaluations.
- Monitor and improve the efficiency of passenger flow, queue management, and wait times.
- Address and resolve customer concerns, complaints, and escalations in a timely and effective manner.
- Act as a primary point of contact for escalations and coordination with relevant stakeholders.
Customer Experience Manager Qualifications :
Employment Details :
If you're ready to roll up your sleeves and dive into an exciting opportunity, we want to hear from you! Apply now and let's build something incredible together!
GardaWorld : Make the world a safer place
GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.
We thank all candidates for their interest; however, we will communicate only with the selected candidates.
Job Segment : QC, Manager, Bilingual, Quality, Management