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Customer service manager

Customer service manager

Randstad CanadaMontréal, Quebec, CA
11 days ago
Salary
CA$80,000.00 yearly
Job type
  • Permanent
  • Quick Apply
Job description

Are you a customer service manager looking for new challenges? Does the healthcare sector inspire you? Are you passionate about process optimization and team performance improvement? We have the perfect position for you!

We are currently seeking a customer service manager for an innovative SaaS company in the healthcare sector. In this role, you will be responsible for managing an international team focused on process improvement while playing a key role in transforming customer services on a global scale.

Requirements :

  • Proven experience in a SaaS company and the healthcare industry
  • Strong skills in managing international teams and process optimization
  • Permanent, full-time position, Monday to Friday, on-site in Ville Saint-Laurent
  • Bilingualism required (French and English)
  • Competitive salary starting at $80K
  • Start date : End of January

If you’re ready to take on a new challenge in a dynamic and growing environment, send us your application!

Advantages

The exceptional benefits for this customer service manager role include :

  • A competitive salary starting at $80K, plus an attractive annual bonus
  • Comprehensive group insurance (medical, illness, vision care)
  • A REER plan to help secure your future
  • Three weeks of vacation per year to enjoy your personal time
  • A 100% on-site position in a dynamic and collaborative environment
  • Free on-site parking for your convenience

    • Join a team that values both your expertise and well-being!

    Responsibilities

  • Drive process optimization through the strategic use of cutting-edge technological tools
  • Ensure consistent quality control by closely monitoring customer service delivery
  • Develop, establish, and track customer service KPIs to measure performance
  • Lead the team to achieve set goals while ensuring adherence to customer service best practices
  • Oversee multiple teams with diverse functional objectives, fostering cross-team collaboration
  • Provide strong leadership and mentorship, ensuring employees have personalized development plans and performance management support
  • Set clear expectations, analyze data, prioritize tasks, and make decisions based on both individual and team performance results
  • Actively promote, develop, and implement best practices in close collaboration with other departments
  • Cultivate strong and productive relationships with internal teams across the organization
  • Maintain a deep and comprehensive understanding of company processes to ensure seamless service delivery

    • This role offers you the opportunity to lead, innovate, and continuously improve the customer experience in a dynamic environment.

    Qualifications

    What you need to excel in this role :

  • A solid background in customer service, ideally within technology sectors (SaaS, apps, software, etc.)
  • Knowledge or experience in healthcare, dental, or pharmaceutical fields to navigate specialized environments
  • Strong analytical skills and a focus on process optimization to identify and implement effective improvements
  • At least 10 years of experience in customer service, with a minimum of 3 years in team management, and a passion for leadership challenges
  • Perfect bilingualism (French and English) to thrive in an international environment
  • Advanced project management skills, with the ability to lead autonomously while staying results-driven and focused on excellence

    • If you have this expertise and a passion for transforming customer service, this role is made for you!

    Summary

    Is this role the right fit for you?

    If you are passionate about team management and the healthcare sector inspires you, this opportunity is for you! Join a stable and growing company, where you will have the chance to lead a dynamic customer service team.

  • Competitive salary starting at $80K, with an attractive annual bonus
  • Permanent position with a start date at the end of January
  • Work in a bilingual company that offers a stimulating and diverse environment

    • Ready to take on this challenge? Take the next step in your career today! Apply directly online or send me your resume by email at : [email protected] with the subject : health management

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.