Bilingual Customer Service Advisor

Position Details

What you will do:

• Researching, resolving and responding as level two support for Travel Insurance agents in a call center environment.
• Assisting with policy interpretation, sales support you will also be responding to Individual Medical Underwriting referrals.
• Upholding company standards of the department and regulatory bodies.
• Responsible for providing technical and product support to CAA Associates and external partners in a timely and efficient manner, as well as ensuring you are exceeding customer service standards and Key Performance Indicator (KPI) goals of the department.
• Resolve minor issues through changes, workarounds suggestions. Escalate support for configuaration and/or system issues or for technical issues.

Who you are:

• Excellent verbal and written communication skills: * Advanced French and English *
• Post-secondary education completion, University degree an asset
• 2-4 years customer service experience, with exposure to call center environment an asset
• Insurance experience is an asset, preferably Travel Medical
• Very good analytical skills and aptitude for problem solving
• Ability to navigate different computer systems
• Good working knowledge of Microsoft Office (in particular word and excel)
• Ability to multi-task
• Strong inter-personal skills, empathy, excellent attention to detail, team and customer service oriented.
• Work capacity according to variable hours

Hours of operation:
Monday- Friday 8:00am - 8:00pm
Saturday 9:00am - 5:00pm

Would be required to work any shifts within our hours of operation. Flexible Telework options if desired.

Telework upon hire: To work from home, an employee must comply with our telecommuting policies and procedures; have a minimum internet speed of 50 Mbps

Office Location: Orion Travel Insurance:
Positions are available at the following locations.

QC:
CAA Quebec Office, Rue Drummond Street, Montreal Quebec

ON:
CAA Thornhill Office, 60 Commerce Valley Drive, Thornhill Ontario