Bilingual Customer Service Advisor

Position Details

What you will do :

• Researching, resolving and responding as level two support for Travel Insurance agents in a call center environment.
• Assisting with policy interpretation, sales support you will also be responding to Individual Medical Underwriting referrals.
• Upholding company standards of the department and regulatory bodies.
• Responsible for providing technical and product support to CAA Associates and external partners in a timely and efficient manner, as well as ensuring you are exceeding customer service standards and Key Performance Indicator (KPI) goals of the department.
• Resolve minor issues through changes, workarounds suggestions. Escalate support for configuaration and / or system issues or for technical issues.

Who you are :

Hours of operation :

Monday- Friday 8 : 00am - 8 : 00pm

Saturday 9 : 00am - 5 : 00pm

Would be required to work any shifts within our hours of operation. Flexible Telework options if desired.

Telework upon hire : To work from home, an employee must comply with our telecommuting policies and procedures; have a minimum internet speed of 50 Mbps

Office Location : Orion Travel Insurance :

Positions are available at the following locations.

QC :

CAA Quebec Office, Rue Drummond Street, Montreal Quebec

ON :

CAA Thornhill Office, 60 Commerce Valley Drive, Thornhill Ontario