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Customer relations manager Jobs in Laval, QC

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Customer relations manager • laval qc

Last updated: 2 days ago
  • Promoted
Labour Employee Relations Manager / Gestionnaire des relations de travail et de e

Labour Employee Relations Manager / Gestionnaire des relations de travail et de e

IPEX by AliaxisMontreal, Montreal (administrative region), CA
Full-time
Labour and Employee Relations Manager.IPEX est l'un des principaux fournisseurs de systèmes intégrés de tuyauteries thermoplastiques en Amérique du Nord. Nous avons pour mission de bâtir un avenir m...Show moreLast updated: 4 days ago
  • Promoted
Labour & Employee Relations Manager • • •Gestionnaire des relations de travail et des employés

Labour & Employee Relations Manager • • •Gestionnaire des relations de travail et des employés

Axis CommunicationsMontreal, Montreal (administrative region), CA
Full-time
Please click on the following hyperlinks to review details.This will be considered together with our.IPEX est l’un des principaux fournisseurs de systèmes intégrés de tuyauteries thermoplastiques ...Show moreLast updated: 5 days ago
  • Promoted
Analyste, Relations clients

Analyste, Relations clients

Couche-TardLaval, QC, CA
Full-time
Rôle en présentiel, Laval, QC (4204, boul.Permanent, temps plein (40 heures).L'analyste relations clients est chargé de démontrer des pratiques de gestion de la réputation de haute qualité en résol...Show moreLast updated: 3 days ago
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Public Relations Account Manager

Public Relations Account Manager

ZAK CommunicationsMontreal, Montreal (administrative region), CA
Full-time +1
As Public Relations Account Manager in our Toronto OR Montreal office, you will be responsible for the day-to-day management of multiple accounts, including the ideation and execution of innovative...Show moreLast updated: 12 days ago
  • Promoted
Customer Service - Agent, Customer Relations

Customer Service - Agent, Customer Relations

SunwingLaval, QC, CA
Full-time
Customer Service - Agent, Customer Relations.Customer Service - Agent, Customer Relations.Sunwing Vacations Group is home to North America’s largest vacation brands, comprising the leading Canadian...Show moreLast updated: 4 days ago
  • Promoted
Customer Service - Agent, Customer Relations

Customer Service - Agent, Customer Relations

Sunwing Vacations GroupLaval, QC, CA
Full-time
North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with Vacation Express, SellOffVacations.Our culture ...Show moreLast updated: 12 days ago
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Manager, HRBP and Labor Relations

Manager, HRBP and Labor Relations

Medavie Inc.Montreal, Montreal (administrative region), CA
Full-time +1
Manager, HRBP and Labor Relations page is loaded.Manager, HRBP and Labor Relations.Apply remote type Remote locations Montreal, Québec Nova Scotia New Brunswick Ontario time type Full time posted o...Show moreLast updated: 5 days ago
Customer Relations Specialist

Customer Relations Specialist

Transat ATMontreal, Quebec, Canada
Full-time
Opens all customers claims received by telephone or in writing and manage all correspondence being connected to the claims. .Send copies of customers claims to the various suppliers and departments ...Show moreLast updated: 11 days ago
Trade Relations Manager

Trade Relations Manager

AbbVieMontreal, Quebec, Canada
Full-time
Joining AbbVie means you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients lives. At AbbVie we conduct ground-breaking science on a global scale...Show moreLast updated: 30+ days ago
  • Promoted
Manager, HRBP and Labor Relations

Manager, HRBP and Labor Relations

MedavieMontreal, Montreal (administrative region), CA
Permanent
If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place. As a national health solutions partner, we put people...Show moreLast updated: 12 days ago
  • Promoted
Labour Employee Relations Manager / Gestionnaire des relations de travail et de e

Labour Employee Relations Manager / Gestionnaire des relations de travail et de e

IPEX Group of CompaniesMontreal, QC, Canada
Full-time
IPEX est l’un des principaux fournisseurs de systèmes intégrés de tuyauteries thermoplastiques en Amérique du Nord.Nous avons pour mission de bâtir un avenir meill...Show moreLast updated: 30+ days ago
Remote Hybrid Bilingual Customer Relations Specialist - Montreal

Remote Hybrid Bilingual Customer Relations Specialist - Montreal

Randstad CanadaMontréal, Quebec, CA
Remote
Full-time +1
Quick Apply
Embrace a 3- 4 day work-from-home schedule and enjoy the vibrancy of our Downtown Montreal office for one day.We are looking to hire the right person to join an amazing team as a full time Bilingua...Show moreLast updated: 30+ days ago
  • Promoted
Industry Relations Manager - Quebec

Industry Relations Manager - Quebec

Lightspeed CommerceMontreal, Montreal (administrative region), CA
Full-time
We are looking for a Hospitality Ambassador, Quebec to join Lightspeed on a.Head of Brand & Communications.As the face and voice of Lightspeed in Quebec’s restaurant and hospitality community, you’...Show moreLast updated: 2 days ago
  • Promoted
Account Manager, Client Relations (Montreal)

Account Manager, Client Relations (Montreal)

CMHCMontreal, Montreal (administrative region), CA
Permanent
Our salaries generally range from $84,699.The work you do and the work we do together matters.We come to work every day with a common purpose : to contribute to a well-functioning housing system.At ...Show moreLast updated: 12 days ago
  • Promoted
Leasing / Tenant Relations Manager (Bilingual FR / ENG)

Leasing / Tenant Relations Manager (Bilingual FR / ENG)

BGIS Global Integrated Solutions LimitedMontreal, Montreal (administrative region), CA
Full-time
Commercial Leasing / Tenant Relations Manager (Bilingual FR / ENG).Montreal, QC, Canada and 1 more.BGIS is a leading provider of customized facility management and real estate services.With our combi...Show moreLast updated: 12 days ago
  • Promoted
Donor Relations Specialist

Donor Relations Specialist

Coptic OrphansMontreal, QC, Canada
Full-time
Donor Relations Specialist - Montreal, Canada.The Donor Relations Specialist is one of the first and most important points of contact for Coptic Orphans' stakeholders.The incumbent records and ...Show moreLast updated: 2 days ago
  • Promoted
Manager, Investor Relations

Manager, Investor Relations

IntactMontreal, Montreal (administrative region), CA
Full-time
Our employees are at the heart of everything we do.Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s com...Show moreLast updated: 4 days ago
Manager, Investor Relations

Manager, Investor Relations

Intact Financial CorporationBourassa, Robert,Montréal
Full-time +1
The primary operating objective of the Investor Relations (IR) team is to effectively educate and update investors and sell-side analysts about the company. As Manager in IR, you will collaborate wi...Show moreLast updated: 9 days ago
  • Promoted
Customer Relations Specialist - Financial Services (Inbound)

Customer Relations Specialist - Financial Services (Inbound)

ScotiabankMontreal, Montreal (administrative region), CA
Full-time
A leading financial institution in Montreal is seeking a Specialist for the Customer Relations Centre.In this role, you will provide exceptional customer service, primarily through phone interactio...Show moreLast updated: 4 days ago
Labour Employee Relations Manager / Gestionnaire des relations de travail et de e

Labour Employee Relations Manager / Gestionnaire des relations de travail et de e

IPEX by AliaxisMontreal, Montreal (administrative region), CA
4 days ago
Job type
  • Full-time
Job description

Labour and Employee Relations Manager

IPEX est l'un des principaux fournisseurs de systèmes intégrés de tuyauteries thermoplastiques en Amérique du Nord. Nous avons pour mission de bâtir un avenir meilleur en connectant les gens avec l'eau et l'énergie.

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.

Location : Montréal, Québec, Canada. This role is based at our Montreal office and reports directly to the Director, Labour and Employee Relations.

Principal Responsibilities

Employee Relations

  • Develops and leads the implementation of employee relations programs, policies, and procedures in compliance with relevant employment laws and regulations.
  • Advises and coaches managers on the resolution of complex employee relations issues, including compliance and application of employment laws and regulations and conflict resolutions.
  • Conducts investigations into complex employee relations issues that have been escalated by line managers, HR Business Partners, and / or other Employee Relations Specialists.
  • Ensures administrative tasks are completed (e.g., documentation for investigations) and relevant reports are filed in line with company procedures and applicable legislation.
  • Participates in and delivers training and education to employees and managers to promote positive employee relations across the organization (e.g., Respect in the Workplace, Conflict Resolution).
  • Provides subject‑matter expertise on Employee Relations and serves as a trusted advisor to leadership in matters related to ER and employee engagement.

Labour Relations

  • Represents the organization in collective bargaining with union(s), including researching, developing, and recommending settlements.
  • Resolves labour relations issues, including representing the organization in grievances, mediations, and arbitrations.
  • Advises management and HR on the interpretation and application of collective agreements, employee contracts, and employment legislation, and recommends appropriate courses of action.
  • Develops labor policies, procedures, and training for managers and HR.
  • Maintains a positive relationship with management and union representatives.
  • HR Effectiveness Reporting & Analytics

  • Partners with the HR team / COEs to identify key metrics for the area of responsibility and empowers leaders with HR data insights.
  • Analyzes trends and metrics in partnership with the Director, Labour Relations and HR Business Partners to provide insights and recommendations to business leaders to foster positive employee relations.
  • Qualifications & Experience

  • Bachelor's degree (or equivalent) in HR, Business, Industrial Relations, Organizational Development, or a related field.
  • 5-7 years of progress HR experience required.
  • 5-7 years of union experience mandatory.
  • 2-3 years of people‑management experience an asset.
  • Proficiency with HR information systems and the Microsoft Office Suite.
  • HR certification (e.g., CHRP, SHRP, PHR, SPHR) an asset.
  • Bilingualism in English and French.
  • IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at askhr@ipexna.com.

    Seniority level

  • Mid‑Senior level
  • Employment type

  • Full‑time
  • Job function

  • Other
  • Industries : IT Services and IT Consulting
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