Responsibilities will include : - Facilitate requirements gathering sessions and conduct process walkthroughs : Identify goals and pain points through gap analysis on current state and future state business processes.
Create, review, and update user stories, personas, and journey maps, as applicable.Create system use cases, flow diagrams, and interactive mock-ups outlining functional requirements, as required.
Document and validate results with subject matter experts and drive the creation of detailed business and functional requirements specification documents.
- Work with the technical team to design IT solutions that meet the business requirements and validate the proposed solutions through user acceptance testing (UAT ) and ensure they meet the predefined criteria.
- Support the development of the necessary system (non-technical) documentation as well as make recommendations for policy and / or procedural manuals.
- Support change management and training to ensure delivery of complex program changes. - Monitor and evaluate the effectiveness of implemented services, conduct post-implementation reviews, assessing opportunities for backlog refinement and for continuous improvement.
- Liaise with security and privacy teams to complete security threat risk assessments and privacy impact assessments as required.
- Assist with project planning, scheduling, and status reporting as required.- In addition to the qualifications that will be evaluated, the Contingent Resource should have : An understanding of the Agile framework (SCRUM) through demonstrated experience.
A results-driven mindset and able to function independently, while engaging with other stakeholders and team members as required to deliver outcomes.
A thorough understanding and experience using an Agile / Hybrid approach. Experience with tools such as JIRA is preferred.
Knowledge of and the ability to apply and interpret complex legislations / regulations, policies, and standards.Ability to work collaboratively and productively to achieve outcomes