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Last updated: 1 day ago

IT Operations Manager

Johnson Service GroupEdmonton, AB, CA
Full-time
Quick Apply

JSG’s client is recruiting an IT Operations Manager, As the Manager, you will be accountable for the performance, stability, and continuous improvement of an assigned IT Applications operation... Show more

IT Support Analyst

FLINT Corp.Sherwood Park, Alberta, Canada
Full-time

As an IT Support Analyst, reporting to the IT Service Desk Lead within the Information Technology department, you will be responsible for providing technical support and resolving hardware, softwar... Show more

Rachelle looking for a babysitter or nanny in St. Albert

SitlySt. Albert, CA
Part-time

We are a family of four! We have two adorable kitties named Honey Bun (2), and Marshmallow (6) and a dog name Ravioli (5).Nova, 7, is athletic and loves climbing, playgrounds, gymnastics, you name ... Show more

Earn automatically with your 3D Mall.Activate it for $19.90.This is work from home online with

ClubshopSt. Albert, Alberta
CA$19.90 hourly
Remote
Full-time

Working online with ClubShop Rewards means working alongside a reliable, modern, and dynamic company, serving consumers and companies all over the world.ClubShop Rewards has been offering a serious... Show more

In-Store HVAC Lead Coordinator

Trust Home Comfort Ltd.Edmonton, AB, CAN
Part-time
Quick Apply

Looking for a role where your people skills and sales experience shine? Trust Home Comfort is excited to bring on a full- or part-time In-Store HVAC Lead Coordinator in Edmonton, Alberta.This oppor... Show more

IT Operations Manager

Johnson Service GroupEdmonton, AB
Full-time

JSG’s client is recruiting an IT Operations Manager, As the Manager, you will be accountable for the performance, stability, and continuous improvement of an assigned IT Applications operational ar... Show more

Paid Search Strategist, DTC eCommerce (Remote)

Sweat Pants AgencyEdmonton, AB, CA
Remote
Full-time
Quick Apply

Everyone can run a search campaign.Almost nobody can tell you whether it worked.Google will happily show you a 6x ROAS built almost entirely out of people who already knew your client's name.It wil... Show more

IT Operations Manager - HYBRID

Randstad CanadaEdmonton, Alberta, CA
Temporary
Quick Apply

Are you an experienced IT leader ready to drive application performance and operational excellence? Our Edmonton client is seeking an IT Operations Manager for an initial 12-month contract with hig... Show more

IT Project Manager - Oil & Gas enhancing Leak Detection Control and SCADA Systems - 28662

S.i. SystemsEdmonton
Full-time

On Site Hybrid(Mon, Tue, Thu in office).Primary accountability is to manage complex IT and operational technology (OT) projects valued up to $5MM, primarily enhancing The Client’s Leak Detection, C... Show more

Senior Business Analyst to support the development and formalization of IT governance, security

S.i. SystemsEdmonton
Full-time

Senior Business Analyst to support the development and formalization of IT governance, security processes, operational procedures, and continuity planning initiatives within a complex enterprise en... Show more

Centralized Programs Agent – Immigration / OIS

Medicentres Canada Inc.Edmonton, AB, CA
Full-time
Quick Apply

Job Location: Clinic Support Office (CSO) - Edmonton, AB Job Type: Full-Time Experience Level: Entry Level Schedule: Days COMPANY INFORMATION: Looking to make a difference?  Looking to join an... Show more

Housekeeper Wanted - Housekeeper Job In Edmonton, Alberta Join Now At $15/Hr For Flexible Cleaning

Housekeeper.comEdmonton, Alberta, Canada
CA$15.00 hourly
Part-time

Hello! My name is Camille, and I'm a homeowner in Edmonton, Alberta, looking to hire a dedicated housekeeper to help keep my home sparkling clean.The main responsibilities will include cleaning... Show more

 • Promoted

URGENT: Nanny Wanted - Experienced Nanny Wanted In Edmonton, Alberta Earn $25/Hour Caring For A

CanadianNanny.caEdmonton, Alberta, Canada
CA$25.00 hourly
Full-time

I am looking for someone to help me drop off and pick up my kids from school.It would be from the west end of Edmonton to the Winderemere area.I have 50/50 custody of my children and therefore it w... Show more

 • Promoted

House Sitter Wanted - House Sitter

HouseSitter.comEdmonton, Alberta, Canada
CA$18.00 hourly
Full-time

Hello! I'm Samantha, Hello, Edmonton homeowners! If you need a dependable and trustworthy house sitter in the area, look no further.I offer top-notch house sitting services to give you peace ... Show more

 • Promoted

Solution Architect - Operational Technology (OT)

Atlantis IT groupEdmonton, AB, Canada
Full-time
Quick Apply

Role: Solution Architect</b></p> <p><b>Location: </b>Work Locations (available):</p> <ul> <li>10175-101 Street, <b>Edmonton, AB</b> T5... Show more

Chief Information Security Officer (CISO), Information Technology

ConfidentialEdmonton, Alberta, CA
Full-time

Chief Information Security Officer (CISO), Information Technology About the Company Pioneering ERP software provider for the healthcare industry Industry Computer Software Type Privately Held ... Show more

 • Promoted

MS Office

Vantix Systems IncEdmonton
Full-time

Vantix is seeking a seasoned professional to join our team as a Senior IT Recruiter.Vantix is one of Alberta’s leading workforce management service providers.Vantix has been deeply committed to con... Show more

Field Material Coordinator

Grizzlytrek GroupEdmonton, AB, CA
Full-time
Quick Apply

Field Material Coordinator GrizzlyTrek is hiring one Field Material Coordinator for our valued client's team in Sherwood Park, Alberta.You own the flow of materials and equipment onto site: orderin... Show more

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IT Operations Manager

IT Operations Manager

Johnson Service GroupEdmonton, AB, CA
1 day ago
Job type
  • Full-time
  • Quick Apply
Job description

Role Overview:
JSG’s client is recruiting an IT Operations Manager, As the Manager, you will be accountable for the performance, stability, and continuous improvement of an assigned IT Applications operational area within Application Services. The successful candidate will provide leadership to a team of technology professionals responsible for delivering reliable, secure, and effective technology services that support business operations. You will be responsible for ensuring operational excellence through the effective management of people, processes, technologies, vendors, and service delivery practices. The role requires strong leadership skills, a customer-focused mindset, and the ability to balance operational priorities with strategic objectives.

Must Haves:

  • Minimum 5 years of experience as an IT Operations Manager
  • Minimum 2 years of leadership, supervisory, or management experience
  • ITIL, PMP, Agile, Lean, Six Sigma, or related certifications
  • Experience managing enterprise-scale operational environments
  • Experience leading organizational continuous improvement initiatives
  • Experience managing cross-functional teams and complex stakeholder environments.
  • Demonstrated experience with:
    • IT service management principles and operational support practices
    • Incident, problem, change, and service request management processes
    • Managing operational teams and delivering technology services
    • Stakeholder relationship management
    • Vendor and contract management
    • Operational governance, risk, and compliance requirements
    • Budget planning and resource management
    • Continuous improvement initiatives
    • Cloud, on-premises, or hybrid technology environments
    • Project and operational delivery methodologies
  • Strong understanding of operational performance metrics, reporting, and service management frameworks.
  • Proven ability to balance customer expectations with organizational objectives and operational constraints.
  • Ability to communicate effectively with stakeholders at all organizational levels.
  • Strong analytical skills with the ability to identify improvement opportunities and implement operational changes.
  • Degree in Computer Science/Engineering or Diploma in Computer Engineering/System Technology from a recognized post-secondary institution


Nice to Haves:

  • Utilities industry experience
  • Project management experience


Responsibilities:
Reporting to the applicable Associate Director, you will be accountable for, but not limited to:

  • Providing input into operational plans, priorities, budgets, and strategic direction.
  • Leading and managing a team responsible for the delivery, support, and continuous improvement of IT services and operational capabilities.
  • Building strong relationships with business stakeholders and ensuring technology services effectively support operational and business objectives.
  • Ensuring operational activities are planned, prioritized, and delivered with a focus on service quality, reliability, efficiency, and customer satisfaction.
  • Providing leadership in the adoption, governance, and operation of current and emerging technologies that support organizational goals.
  • Collaborating with architecture, project delivery, cybersecurity, infrastructure, data, and business teams to ensure technology solutions align with enterprise objectives.
  • Ensuring deliverables of direct report positions are aligned, integrated, and measured using appropriate performance metrics.
  • Creating and maintaining high-performing teams through employee development, coaching, engagement, succession planning, and retention initiatives.
  • Establishing clear goals and accountability frameworks to drive team performance and service excellence.
  • Ensuring the delivery of optimal operational results against established performance measures, including:
    • Incident response and resolution
    • Service request fulfillment
    • System availability and reliability
    • Customer satisfaction
    • Operational efficiency
    • Compliance and risk management
  • Developing, implementing, and continuously improving operational processes, procedures, and standards to ensure compliance with organizational policies and regulatory requirements.
  • Monitoring operational trends, identifying opportunities for improvement, and implementing effective solutions.
  • Managing operational risks and ensuring appropriate controls are in place to maintain business continuity and service availability.
  • Ensuring resources and workload are appropriately planned and managed to meet business requirements and operational commitments.
  • Supporting operational and project initiatives by providing leadership, subject matter expertise, and resource planning.
  • Overseeing vendor and contractor relationships to ensure service commitments and business expectations are achieved.
  • Leading problem management and root cause analysis activities to prevent recurring issues and improve service performance.
  • Ensuring customer issues and concerns are resolved promptly and professionally to foster positive stakeholder relationships.
  • Promoting a culture of safety, accountability, collaboration, innovation, and continuous improvement.

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