Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care.

As a Customer service representative , you are passionate about your work and perform with a high level of energy, reliability and pride.

Customers and coworkers alike look forward to their interactions with you. Your administrative work is thorough, organized and detail-oriented.

You have strong computer skills including Microsoft Office and an ability to learn new software applications quickly. You have a solid command of the English language and excellent communication skills.

Your work experience demonstrates success in providing customer service and strong administrative support.

Responsibilities include :

• Answering the telephone, greeting, and assisting clients
• Responding to inquiries and helping clients with problems
• Processing incoming and outgoing mail, courier and faxes
• Providing administrative support under the direction and support of the office manager and clinic director
• Monitoring and ordering office and clinic supplies
• Assisting with photocopier / fax maintenance

Qualifications :

• In-person and Telephonic customer service experience, ideally from a medical clinic setting
• Understanding of medical terminology is an asset
• Health-related educational background is preferred

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