IT Support Specialist

The opportunity :

The Canadian Resident Matching Service (CaRMS), located in downtown Ottawa, is seeking a talented, technical, client-centric, IT Support Specialist.

Reporting to and under the supervision of the Chief Technology & Innovation Officer, this position is accountable for the daily provision of on-site support services for laptop hardware / software and associated infrastructure.

This role involves providing internal technical support for employee computing including license management as well as maintaining server assets that bolster our enterprise computing environments.

This is a full-time permanent position and requires the individual to be comfortable working from the office at least once a week.

The role and responsibilities :

• Provide assistance to staff with the installation, configuration, and ongoing usability of laptop computers, peripheral equipment, and software in line with established standards and guidelines.
• Collaborate with vendor support contacts to troubleshoot technical issues with staff computing equipment and software.
• Oversee computing application deployments, patching, and antivirus updates, and coordinate quarterly or bi-quarterly patch updates in collaboration with management.
• Manage server infrastructure components related to laptop management, including but not limited to Office365, Windows Active Directory account setup, Jira and Microsoft Teams setups, Microsoft email account creation and modification, and more.
• Handle level 1 technical requests from stakeholders, including but not limited to employee on / off-boarding, SharePoint front-end administration, Teams phone system changes, and network share / file management.
• Assist in maintaining Teams phones and boardroom systems, cables, etc.
• Oversee security and user management (password management, email access, mobile device setup, network access).
• AV maintenance and support along Encryption integration experience.
• Backups restore experience with file servers.
• Identify business requirements and contribute to budgetary needs.
• Create and maintain an inventory list for all capital assets, licenses, and product keys.
• Develop and maintain documentation related to IT Support (e.g., list of all PCs, IPs, etc.).

Qualifications :

• A Post-Secondary Diploma, preferably in Computer Systems Technology, or an equivalent combination of education and experience.
• Experience with installing, maintaining, and configuring laptop computers, laptops, etc., is a must have.
• Microsoft Certifications are preferred.
• Experience with iPhone and Android-based devices is a must have.

The successful candidate :

You are an expert in training and orienting staff on hardware and software usage. You can conduct research on hardware and software requirements at the request of the management.

You can evaluate functional needs to determine specifications for purchases and order computer supplies. You can efficiently manage images, applications and OS builds.

You have experience in VPN and troubleshooting connection and efficient in asset management and management of hardware cycle refreshes.

You can also manage devices in Remote Management Agent.

You are a highly organized and detail-oriented, and analytical individual who is a self-starter with a high degree of initiative.

You can produce strong results within tight deadlines. You have strong communication skills and can clearly convey pertinent information to internal stakeholders at the appropriate level of detail.

Your strong team orientation enables you to work with multiple departments to meet their IT needs.

About CaRMS :

The Canadian Resident Matching Service (CaRMS) is a national, independent, not-for-profit organization that provides digital solutions and expertise that matches medical students with training opportunities in Canada.

CaRMS’ mission is to serve as trusted stewards, builders, and innovators of data-informed application and matching services.

Our vision is to provide the best possible outcomes for both applicants and faculty through safe, fair, and equitable application and matching systems.

Established in 1970 to provide a fair, objective, and transparent process, CaRMS works with the medical education community, medical schools, and residents / students to provide the digital platform, mathematical algorithm, and knowledge that matches students with medical residency training opportunities.

CaRMS is a client service-focused organization relying on a caring and committed team for our success.

What we offer :

CaRMS values an equitable, diverse, and inclusive workforce. We offer a collaborative and enjoyable hybrid work environment that focuses on continuous quality improvement (CQI), professional growth opportunities, a comprehensive benefits package, and an industry-leading defined contribution pension plan.