Power Platform Specialist

Job Description

Job Description

We are seeking a highly skilled and experienced Microsoft Dynamics 365 Administrator / Power platform specialist with knowledge of Azure services to join our team.

As a Support specialist, you will be responsible for the configuration, maintenance, and support of our Dynamics 365 environments.

You will be in a user-facing role and will be required to collaborate often with internal development teams & Microsoft support to ensure a smooth user experience on the Sales & Marketing D365 products.

Responsibilities :

• Administer and maintain the Microsoft Dynamics 365 platform, including system configuration, customization, access, and security management.
• Design, develop, implement, and maintain solutions using Microsoft Power Platform components, including Power Apps, Power Automate, and Power BI.
• Administer & configure Sales & Marketing products of Dynamics 365
• Proactively monitor our ServiceNow incident queue for Dynamics 365-specific tasks, take ownership, and provide timely support to end users as per our defined SLAs.
• Route enhancements & bugs to the internal development team or Microsoft as per our standard processes
• Engage Microsoft support on product-specific issues, Expedite, and ensure timely resolutions.
• Collaborate with business stakeholders to understand user requests & issues in detail and work with the internal development team as required.
• Develop and maintain workflows, business rules, and customizations to enhance system functionality and automate business processes.
• Monitor system health / performance, troubleshoot issues, and provide timely resolution to ensure system availability and reliability.
• Conduct data audits and ensure data integrity within the Dynamics 365 environment.
• Provide end-user training when required and create comprehensive documentation to promote effective utilization of Dynamics 365.
• Stay up to date with the latest features and enhancements in Dynamics 365 and recommend best practices to optimize system performance and user experience.
• Regularly monitor existing integrations between Dynamics 365 and other business systems / applications. Report on failures, troubleshoot, and pinpoint the root cause.
• Assist in the planning and execution of system upgrades, patches, and enhancements.
• Maintain system documentation, including system configurations, customizations, and user guides.

Qualifications :

• Bachelor’s degree in computer science, Information technology, or a related field.
• Proven experience of at least 5 years as a Microsoft Dynamics 365 or Microsoft power platform administrator or a similar role.
• Proven work experience on Sales & Marketing products of Dynamics 365
• Strong knowledge of Microsoft Dynamics 365 platform, including configuration, customization, and security management.
• Experienced in system integration and data migration within Dynamics 365.
• Competent in troubleshooting and resolving technical issues on Dynamics 365.
• Strong knowledge of Microsoft Power Platform components, including Power Apps, Power Automate, and Power BI.
• Strong knowledge of Microsoft Azure services, including Azure App Service, Azure Functions, Azure Logic Apps, Azure Data Factory, and Azure SQL Database.
• Familiarity with Azure Data Lake Storage, Azure Databricks, and Azure Synapse Analytics for big data and analytics solutions.
• Familiarity with Azure DevOps for CI / CD pipelines and version control.
• Proficiency in scripting languages such as PowerShell or Azure CLI for automation and deployment.
• Understanding of Azure security and compliance best practices.
• Knowledge of Azure Active Directory and Azure AD B2C for identity and access management.
• Experience with Azure monitoring and diagnostics tools, such as Azure Monitor and Azure Application Insights.
• Excellent written and verbal communication skills, with the ability to collaborate effectively with internal cross-functional teams.
• Strong analytical and problem-solving abilities.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Microsoft Dynamics 365 certifications are highly desirable. Especially Sales, Marketing & Power platform-related certifications or Microsoft Azure certifications, such as Azure Administrator Associate

Position Title : Incident Management

Location : Montreal - 1 Place Ville Marie OR Toronto - Bremner office - Hybrid 3x office

Duration : 6 months - TBD- potential or possible contract extension

Ideal start date : ASAP

Education : Bachelors Degree

Experience : Computer Science or IT background

Company Description

At ThreePDS, our mission is to provide the highest quality staffing solutions on contract and / or permanent basis within the framework of a highly personalized and transparent approach.

We Partner with Clients and Candidates alike to provide the highest level of service to achieve a common goal.

Company Description

At ThreePDS, our mission is to provide the highest quality staffing solutions on contract and / or permanent basis within the framework of a highly personalized and transparent approach.

We Partner with Clients and Candidates alike to provide the highest level of service to achieve a common goal.