Storage Technical Analyst

Job Description

WHAT IS THE OPPORTUNITY? Our Storage Technical Analyst provides first level storage and backups Infrastructure support for RBC globally.

You will provide the support and management of RBC’s Global NAS, SAN, Cloud environment including storage allocation, data replication, monitoring, performance, and capacity analysis.

Assists in implementing and supporting hardware, software and telephony systems which provide the infrastructure for Customer Support.

Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

WHAT WILL YOU DO?

Implementation and maintenance of the Disaster Recovery hardware and failover / failback processes (from a storage perspective)

Support for backup infrastructure implementation and management including Data Domain, D2D (Disk2Disk) and encrypted tape backups.

Fully Integrate into global storage support model 24x7 Support for all RBC storage infrastructure components working on a 2-week shift rotation (12 hour shifts 7am-7pm / 7pm-7am totaling 75 hours biweekly Mon-Sun)

Regular and continued interactions with Storage support and engineering teams.

Assist with hardware installation and hands on activities.

Storage security & auditing.

Assisting in translating business needs into technical requirements. Performing all required tasks to ensure technical availability.

Assisting in interpreting operational results. Analyzing usage patterns and establishing schedules and procedures for maximum utilization of the system.

Maintaining reports and reporting tools for traffic management, service centers and enterprise partners.

Interacting with other organizations to develop solutions for anticipated technical needs in support of business objectives.

WHAT DO YOU NEED TO SUCCEED? Must have :

BA, MA or MS or equivalent with emphasis in Information Technology & Systems Administration.

Minimum 2-3 years’ experience working in a Storage Administration function.

Solid understanding of NAS, SAN, networking, naming services & general IT concepts.

Strong written and oral communication skills.

24x7 On-call support for emergencies / issues.

What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

Leaders who support your development through coaching and managing opportunities.

Ability to make a difference and lasting impact.

Work in a dynamic, collaborative, progressive, and high-performing team.

Opportunities to do challenging work.

LI-POST#LI-Hybrid Job Skills Customer Service, Data Center Facility Management, Decision Making, Group Problem Solving, Hardware Infrastructure, IT Service Management (ITSM), IT Standards, Systems Software, Time Management Additional Job Details

Address :

RBC CENTRE, 155 WELLINGTON ST W : TORONTO

City : TORONTO

TORONTO

Country : Canada

Canada

Work hours / week : 37.5

37.5

Employment Type : Full time

Full time

Platform :

Technology and Operations

Job Type : Regular

Regular

Pay Type : Salaried

Salaried

Posted Date : 2024-06-03

2024-06-03

Application Deadline :

2024-06-28

I nclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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