Job Description
WHAT IS THE OPPORTUNITY? Our Storage Technical Analyst provides first level storage and backups Infrastructure support for RBC globally.
You will provide the support and management of RBC’s Global NAS, SAN, Cloud environment including storage allocation, data replication, monitoring, performance, and capacity analysis.
Assists in implementing and supporting hardware, software and telephony systems which provide the infrastructure for Customer Support.
Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.
WHAT WILL YOU DO?
Implementation and maintenance of the Disaster Recovery hardware and failover / failback processes (from a storage perspective)
Support for backup infrastructure implementation and management including Data Domain, D2D (Disk2Disk) and encrypted tape backups.
Fully Integrate into global storage support model 24x7 Support for all RBC storage infrastructure components working on a 2-week shift rotation (12 hour shifts 7am-7pm / 7pm-7am totaling 75 hours biweekly Mon-Sun)
Regular and continued interactions with Storage support and engineering teams.
Assist with hardware installation and hands on activities.
Storage security & auditing.
Assisting in translating business needs into technical requirements. Performing all required tasks to ensure technical availability.
Assisting in interpreting operational results. Analyzing usage patterns and establishing schedules and procedures for maximum utilization of the system.
Maintaining reports and reporting tools for traffic management, service centers and enterprise partners.
Interacting with other organizations to develop solutions for anticipated technical needs in support of business objectives.
WHAT DO YOU NEED TO SUCCEED? Must have :
BA, MA or MS or equivalent with emphasis in Information Technology & Systems Administration.
Minimum 2-3 years’ experience working in a Storage Administration function.
Solid understanding of NAS, SAN, networking, naming services & general IT concepts.
Strong written and oral communication skills.
24x7 On-call support for emergencies / issues.
What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Opportunities to do challenging work.
LI-POST#LI-Hybrid Job Skills Customer Service, Data Center Facility Management, Decision Making, Group Problem Solving, Hardware Infrastructure, IT Service Management (ITSM), IT Standards, Systems Software, Time Management Additional Job Details
Address :
RBC CENTRE, 155 WELLINGTON ST W : TORONTO
City : TORONTO
TORONTO
Country : Canada
Canada
Work hours / week : 37.5
37.5
Employment Type : Full time
Full time
Platform :
Technology and Operations
Job Type : Regular
Regular
Pay Type : Salaried
Salaried
Posted Date : 2024-06-03
2024-06-03
Application Deadline :
2024-06-28
I nclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.
We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Storage Technical Analyst
Our Storage Technical Analyst provides first level storage and backups Infrastructure support for RBC globally. Fully Integrate into global storage support model 24x7 Support for all RBC storage infrastructure components working on a 2-week shift rotation (12 hour shifts 7am-7pm/7pm-7am totaling 75 ...
Senior Data Engineer
Work with tools in the Microsoft Stack; Azure Data Factory, Azure Data Lake, Azure SOL Databases, Azure Data Warehouse, Azure Synapse Analytics Services, Azure Databricks, Microsoft Purview, and Power Bl. University in computer science, computer/software engineering or other relevant programs within...
IT Analyst - Technical Support
Host Operations, which is part of the Enterprise IT Operations Department [EITO] - / Service Availability (Dual Site Coverage) - is responsible for providing frontline support and monitoring of the Bank's mainframe environment. IT Analyst Provide stable operation and support of in-house computer net...
Storage Technical Analyst
Our Storage Technical Analyst provides first level storage and backups Infrastructure support for RBC globally. Fully Integrate into global storage support model 24x7 Support for all RBC storage infrastructure components working on a 2-week shift rotation (12 hour shifts 7am-7pm/7pm-7am totaling 75 ...
Technical Support Specialist Representative – Abbott Core Lab (Remote Canada or Mississauga Office)
Respond to requests for technical support and maintain positive interaction with FSE’s, TSS’s, CSC, Product Specialists and Sales Force by distribution of technical material and troubleshooting guides. Co-ordinate and dispatch field support - FSE / TSS, when telephone troubleshooting cannot correct ...
Data Engineer, Business Intelligence & Analytics
As a Data Engineer, you will help drive the direction of our Data Warehouse, work hands-on with teammates across the organization to get access to relevant data, and empower teams to make data driven decisions about the direction of our business. Partner with other Data Engineers and other stakehold...
System Administrator
Systems Administrator or related position. Responsible for providing a stable and reliable server systems while maintaining a high level of security. After Hours Support - Provide 24 x7 infrastructure and systems support across data centers, and remote sites on a shared schedule across the team. Man...
IT Support Analyst
Reporting to the Manager of IT Support, the IT Support Analyst will be responsible for providing Tier I & II support in a multi-faceted role handling both frontline Service Desk support and customer service, along with Tier I & II end user equipment support, troubleshooting, maintenance, and repair....
IT Support Analyst
Surrey Place values the diverse and intersectional identities of its staff, clients and families and regards equity and neurodiversity as fundamental at all levels of our organization. We encourage applications from candidates from equity seeking groups such as those from Indigenous, Black and from ...
Principal Engineer - Distributed Data Processing System
Investigate and design data processing system focusing on extra-large volume data for real-time streaming, based distributed system with the latest and state of the art hardware technology. Deep understanding of fundamental concepts such as distributed data processing, distribute...