Information Technology - Manager, Service Delivery, Supply Chain Technology

THE DEPARTMENT

The mission of the Supply Chain Solution Delivery Department is to design, build, deliver, and operate robust, efficient, and scalable Supply Chain technology solutions that align with our strategic business and technology goals.

THE OPPORTUNITY

Aritzia is growing, and our Supply Chain Solution Delivery team is growing with it. This is a unique opportunity to be part of the team responsible for designing, implementing, supporting, and continuously improving technology solutions.

As the Manager, Service Delivery, Supply Chain Technology, you will monitor, execute, and manage the implementation and support of Aritzia's fulfillment systems and other Supply Chain technology assets.

You will lead the team in all areas of service delivery, providing white glove service to our cross-functional partners in Operations, Supply Chain, Project Management, Analytics, Retail, and eCommerce.

With people at the heart of everything you do, you will support your high-potential people to grow rewarding careers at Aritzia-while enjoying one yourself.

THE ROLE

As the Manager, Service Delivery, Supply Chain Technology, you will :

• Manage the team to provide reliable and performance Supply Chain technology solutions with excellent proactive and reactive support
• Ensure the continuous health and performance of features
• Minimize the impact of disruptions and identify and address underlying issues to prevent recurring incidents
• Lead the team to implement structured testing that ensures the highest level of functionality while identifying and addressing deficiencies
• Support with the identification and delivery of innovative Supply Chain technology solutions that meet business needs for today and tomorrow
• Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience

THE QUALIFICATIONS

The Manager, Service Delivery, Supply Chain Technology has :

• Proven and best-in-class skills, education, and / or applicable certifications
• Advanced experience with warehouse management systems (WMS) and warehousing technologies (e.g. ZPL, barcodes, and symbologies) in a high-volume, fast-paced distribution space is an asset
• Understanding of SQL queries and data structures, as well as fundamental understanding of IT infrastructure (e.g. networking, desktop hardware, system administration, and databases) is preferred
• A commitment to learn, apply, champion, and enrich Aritzia's Values, Business and People Leadership principles
• The skills to collaborate fluently with cross-functional partners
• A commitment to quality and investing in results that add value to the business

THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia :

• Product Discount - Maybe you've heard of our famous product discount? Or our exclusive private shopping events? You have now.
• A-OK Commissary & Café - Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and café is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.
• The SET - Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes, and optional personal training.

Open 7 days a week, works out well.

• Aritzia Virtual Wellness - Because your health, happiness, and safety matter - 24 / 7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial.
• Aspirational Workplace - Our offices are specially designed to be spaces of creativity, productivity, and inspiration. They're also dog friendly. Woof.
• Amenities - Additional amenities include a private parent's room, shower facilities with elevated complementary conveniences, bike rooms, and more.
• The Extras - We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career.

This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.