Desktop Support Technician (TAC)
Desktop Support Technician (TAC)
Job Locations CA-ON-Toronto Requisition Post Information* : Posted Date 41 minutes ago(5 / 14 / 2024 10 : 12 AM) ICIMS Job ID 2024-30562 # of Openings 1 Job Category Information Technology
Overview
LEON'S IS LOOKING HIRING FOR A DESKTOP SUPPORT TECHNICIAN (TAC)
Preferred Experience
- Excellent oral and written communications
- Minimum 3 years of professional IT experience triaging, diagnosing, escalating, and / or resolving technical hardware and application incident requests.
- Demonstrated device imaging and provisioning experience. Preference for experience with Microsoft SCCM, MDT, WDS administration for imaging & client patching.
- Technical proficiency with all major end-user hardware vendors, specifically Dell and Apple.
- Install, configure, test, maintain, monitor, and troubleshoot end-user devices and related hardware and software to meet delivered requirements for desktop service levels.
- Analyze current technical designs, risks, and issues propose effective solutions.
- Proactively identify improvement opportunities and work with the Manager, IT Support Services to implement processes that enhance Help Desk operations
- Be available for after-hours / weekend on-call support as required. Other duties as assigned. Comfortable working weekends and off hours on-call support.
Preferred Knowledge and Qualifications
- Customer Service
- Member of IT Desktop Service Support team. Single point of contact for escalated and sensitive cases related to IT desktop technical issues, demonstrate experience in creative problem solving and Top Tier communication skills.
- Proven ability to communicate in a clear and concise manner, while exercising a high level of patience, empathy and positivity.
- Experienced in BMC FootPrint IT service management and Cisco Finesse Call Centre product
Windows / Linux Desktop Administration and Operations
- Extensive knowledge in Microsoft Windows Desktop environment
- Support Active Directory, Configuration and Policies, User administrations
- Prepare, Deploy and Manage 5000+ Windows workstations organization wide
- Familiarity with Microsoft SCCM, MDT and WDS an asset. Implement proper Windows Desktop patch policies, Group Policies and Change Management
- Manage and Support corporate File and Print sharing
iPhones / Tablets / RF Guns Administration and Operations
- Experience in latest version of iOS,
- Prepare, Deploy and Manage a service fleet of iOS products
- Familiarity with SOTI : Enterprise Mobility Solutions an asset
Preferred accreditation / certification
- Microsoft Azure Administrator Associate
- Microsoft 365 Certified : Modern Desktop Administrator Associate
- Microsoft 365 Certified : Teams Administrator Associate
APPLY TODAY!!
Desktop Support Technician (TAC)
Desktop Support Technician (TAC). LEON'S IS LOOKING HIRING FOR A DESKTOP SUPPORT TECHNICIAN (TAC). Member of IT Desktop Service Support team. Single point of contact for escalated and sensitive cases related to IT desktop technical issues, demonstrate experience in creative problem solving and Top T...
Junior Desktop Technician to provide day to day support of Audio/Video hardware, Zoom and MS Teams and resolve L1/L2 tickets - 28568
Our National retail client is looking for a Junior Desktop Technician to provide day to day support and resolve L1/L2 tickets -. Day-to-day support of equipment testing, configurations, and installations within the home office campus (production and development environment). Provide support with sel...
Desktop Support Technician
Seeking a Desktop Support Technician in Sparks, NV. We are seeking a skilled Desktop Support Technician to join our team at a large-scale commercial facility. Conduct physical installation of circuits and support structures such as cable trays, J-Hooks, and ladder racks. Coordinate with customers (i...
Desktop Support Technician
As the Desktop Support Technician in Montreal, QC Airport, you will be responsible for dealing with technical issues escalated from the helpdesk function and working with end user to troubleshoot hardware, software, and connectivity problems along with supporting the business on project-based requir...
Desktop Support/ Field Technician - Greater Toronto Area
We are currently seeking a Desktop Support/ Field Technician - Greater Toronto Area to join our team in Mississauga, Ontario (CA-ON), Canada (CA). Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue ...
Technical Support Analyst
CareCru is looking for a Technical Support Analyst to aid the successful implementation of its AI-powered growth platform into a growing portfolio of dental practice customers. Act as a primary technical support contact for customers on the CareCru platform. Maintain all aspects of the technical rel...
Deskside Support Services Analyst
Install, configure, upgrade, maintain and support desktop systems based on customer service requests and based on Incident Management. ...
Service Desk Analyst
The Service Desk Analyst will be responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop, notebook computers, terminals, smartphones, printers and associated peripherals, and solving user technology issues at Level 1 and 2. Work on-call service desk su...
IT Service Desk Engineer (Level 2)
Visiting other offices to assist with the delivery of IT projects or resolve specific IT issues, as required (subject to restrictions). IT Service Desk Engineer (Level 2). Candidates for this position will be expected to deliver and maintain a high level of customer service and have a strong commitm...
Bilingual Technical Support Analyst
We are looking for a Bilingual Technical Support Analyst to provide customer service and technical support (troubleshooting) to all French and English customers on the Fundserv network. Be the primary point of contact for Fundserv members for any technical issues they may be experiencing. Provide “o...