Job Title : Desktop Support Technician
Location : Caledonia, MI
Salary : $54,080.00
Position Overview
Our client is actively seeking an experienced Onsite Desktop Support Technician to provide top-tier technical support. This role requires hands-on experience with a range of hardware and software, especially in a fast-paced IT environment.
Ideal candidates will possess strong troubleshooting abilities, a solid background in IT support, and certifications in A+ and Network+ .
This position is perfect for someone eager to advance their expertise in both Windows and MAC OS , Office 365 , Azure AD , and Microsoft Intune .
Responsibilities
Technical Support : Provide onsite support for hardware break-fix issues, including laptops, desktops, monitors, network cabling, and printers.
Software Support : Troubleshoot and resolve software issues related to Windows OS and MAC OS environments, including Office 365.
Azure and Intune Support : Handle basic support functions for Azure AD (e.g., password resets) and manage Microsoft Intune for device management.
Ticketing System Management : Utilize Jira and a custom internal application to track, prioritize, and escalate support requests, ensuring timely issue resolution.
Collaboration : Work closely with team members to tackle complex technical challenges efficiently.
Documentation : Document support processes and procedures for knowledge sharing and continuous improvement.
Requirements
Certifications : Current A+ and Network+ certifications are required.
Experience : Minimum 4 years of IT support experience in a professional environment.
Office 365 and Intune Expertise : Proven experience supporting Office 365 and managing devices with Microsoft Intune .
OS Support : Experience with both Windows OS and MAC OS support, including hardware break-fix for laptops, desktops, monitors, and peripherals.
Azure AD Skills : Basic Azure AD support, including password resets and user management.
Ticketing Systems : Proficiency with ticketing systems, particularly Jira and internal ticketing tools.
Communication Skills : Strong troubleshooting, communication, and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Shift
Schedule : Regular day shift hours, with flexibility as needed.
On-call Rotation : Rotating on-call duty once every 5-7 weeks.
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