Job Title : Desktop Support Technician

Location : Caledonia, MI

Salary : $54,080.00

Position Overview

Our client is actively seeking an experienced Onsite Desktop Support Technician to provide top-tier technical support. This role requires hands-on experience with a range of hardware and software, especially in a fast-paced IT environment. Ideal candidates will possess strong troubleshooting abilities, a solid background in IT support, and certifications in A+ and Network+ . This position is perfect for someone eager to advance their expertise in both Windows and MAC OS , Office 365 , Azure AD , and Microsoft Intune .

Responsibilities

Technical Support : Provide onsite support for hardware break-fix issues, including laptops, desktops, monitors, network cabling, and printers.

Software Support : Troubleshoot and resolve software issues related to Windows OS and MAC OS environments, including Office 365.

Azure and Intune Support : Handle basic support functions for Azure AD (e.g., password resets) and manage Microsoft Intune for device management.

Ticketing System Management : Utilize Jira and a custom internal application to track, prioritize, and escalate support requests, ensuring timely issue resolution.

Collaboration : Work closely with team members to tackle complex technical challenges efficiently.

Documentation : Document support processes and procedures for knowledge sharing and continuous improvement.

Requirements

Certifications : Current A+ and Network+ certifications are required.

Experience : Minimum 4 years of IT support experience in a professional environment.

Office 365 and Intune Expertise : Proven experience supporting Office 365 and managing devices with Microsoft Intune .

OS Support : Experience with both Windows OS and MAC OS support, including hardware break-fix for laptops, desktops, monitors, and peripherals.

Azure AD Skills : Basic Azure AD support, including password resets and user management.

Ticketing Systems : Proficiency with ticketing systems, particularly Jira and internal ticketing tools.

Communication Skills : Strong troubleshooting, communication, and interpersonal skills, with the ability to explain technical concepts to non-technical users.

Shift

Schedule : Regular day shift hours, with flexibility as needed.

On-call Rotation : Rotating on-call duty once every 5-7 weeks.