Technical Support Engineer

MPOYNT is currently putting together a dynamic delivery and results driven Service Management Team to help our client partners successfully adopt mobility, both as a technology product and productivity tool.

As a Technical Support Engineer, you will be a master problem solver and customer first focused technologist. We will provide a deep and broad knowledge of the company’s eco-system, you will monitor, manage, and support all Production and Non-Production environments, while ensuring 24 / 7 product availability.

This is a full-time (in-person) role at our Toronto, ON HQ.

WHAT YOU’LL BE DOING :

• Provide technical support to troubleshoot and resolve all hardware and software problems within pre-defined service levels.
• Collaborate with team members to perform root cause analysis and escalate unresolved issues to the next level of support.
• Assist with physical setup and distribution of mobile devices, laptops, and network appliances.
• Maintain inventory levels and communicate with both internal and external parties to ensure timely inventory replenishment and order fulfillment.
• Maintain server activities and ensure availability of all supported server applications.
• Ongoing maintenance of server and desktop environments by performing application upgrades and operating system patches.
• Perform after hours support as required per on-call schedule rotation.
• Provide technical content to compile knowledge base articles, network diagrams, etc.
• Stay current on industry trends (relative to scope of responsibility), leveraging ideas to improve or better align IT systems and services.

SKILLS, QUALIFICATIONS & REQUIREMENTS :

• Degree or diploma in Computer Networking, Information technology, Computer Science.
• Industry recognized certifications A+ and / or Network+.
• Minimum 2 years of relevant experience in Service Management.
• Strong working knowledge of Active Directory, Exchange, SQL, O365, Azure, AWS.
• Solid understanding of networking principals and server administration.
• Experience administering and / or troubleshooting MDM / EMM solutions (i.e. VMWare, SOTI, Microsoft Intune, JAMF).
• Basic understanding of ITIL best practices and Service Management platforms.
• Experience navigating Wireless Carrier portals (i.e. Bell, Rogers, Telus).
• Excellent ability to communicate findings clearly to both technical and non-technical audiences.
• Bilingual in English and French is a nice to have.
• Valid Drivers License.
• Open to travel (approx. 25%).

PERKS / BENEFITS :

• Medical / dental / vision package to fit your needs.
• Work with an energetic and motivated team in an open concept atmosphere.
• The unique opportunity to get in on the ground floor of something that is truly a game changer.
2 days ago