Parts Manager

An exciting opportunity to join one of Canada’s Best Managed Companies!

Mainland Ford, a part of Trotman Auto Group is looking for a talented Parts Manager. Are you an experienced Parts Manager looking to take the next step in your career in a new environment?

Can you motivate and mentor a team to produce their best work and provide the best customer experience? If these sound like qualities you possess, we want to hear from You!

Reporting to : Fixed Operations Manager

Role : The Parts Manager is responsible for overseeing the operations and management within the Parts Department to maximize profitability, and customer satisfaction.

Schedule : Full-Time

Compensation : $80k - $130k per year (depending on experience and proven track record)

Benefits : Extended Health Care

Extended Health Care

Dental

RRSP

Employee Assistance Program

Paid time off, etc.

Employee Discounts

Weekly Incentives

Real-time Comprehensive Training

NADA Training Courses available for most departments

Internal Professional and Career Development programs

Who You Are :

• Minimum of 5 years of recent experience as a Parts Manager role for an OEM Auto Dealership
• Experience as a Parts Manager within a Domestic manufacturer preferred
• Strong leadership characteristics, with a strong emphasis on the ability to motivate and inspire teams
• Strong organizational skills with the ability to multitask
• Strong communication skills
• Ability to effectively respond to and meet the needs of a diverse client base
• Ability to work efficiently and effectively under pressure with simultaneous deadlines

What Your Day Will Look Like :

• Create sales goals and objectives for the department, which includes a marketing plan to promote new and repeat business
• Provide training and real-time coaching to Parts Advisors and Parts support staff on administering policies, procedures and sales strategies
• Ensure Parts Advisors are kept up to date on manufacturer campaigns, bulletins and outstanding recalls
• Ensure Parts Advisors maintain their manufacturer training guidelines
• Organize routine departmental meetings to increase training and development in an effort to grow the department
• Remain abreast on departmental sales metrics and provide communication, training and development to attain target metrics
• Keep up to date on manufacturer warranty and policy procedures while serving as a liaison with factory representatives
• Maintain and control parts inventory and perform periodic parts inventory audits
• Perform annual inventory count.
• Perform parts returns of aged inventory
• Maintain the highest Customer Service Index rating from customers by handling all customer discrepancies immediately and according to dealership policy
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Prepare detailed and accurate estimates on the cost of parts
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates;

obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation

• Demonstrate behaviors consistent with Trotman Auto Group’s Core Values in all interactions with clients, colleagues and vendors
6 days ago