Clinic Transformation Manager

Entity : WELL Health Clinic Network Inc.

Position : Manager, Clinic Transformation

Type : Full Time Permanent

Location : Greater Toronto Area : This Position will require regular site visits and is a hybrid role (25% Remote / 75% On-Site)

Require having reliable transportation.

About the Company :

WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol " WELL .

WELL Health Clinic Network is currently comprising of 20 clinics in BC, 5 clinics in QC, and 1 clinic in ON. This makes us the largest single chain of primary healthcare clinics in BC and one of the largest in Canada.

Our team has over 200 healthcare practitioners, helping serve patients every day. Our clinics offer a wide array of walk-in appointments, family medicine and women’s health clinics.

WELL exists to enable healthcare practitioners with best-in-class technology and services. The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Records (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more.

The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, and improve their patients’ healthcare experience and health outcomes.

For more information about the companies, visit ; www.well.company , wellclinics.ca

Position Summary :

We are looking for a tech savy Manager to join our Clinic Transformation department within the ONTARIO WELL Health portfolio.

In this role, you will be a vital part of our team, responsible for managing the integration of digital solutions at our primary care clinics.

If you are passionate about healthcare innovation and eager to make a difference, we want you on our team.

What you will be doing :

• Engage with clinicians, clinic managers, clinic staff, and patients to implement digital tools that enhance workflow efficiencies within the healthcare space.
• Collaborate with Medical Office Assistants (MOAs) to optimize workflows, streamline processes, and ensure efficient clinic operations.
• Proactively address patient concerns and issues, serving as a point person to escalate and resolve any problems that may arise during the patient journey.
• Develop and support new systems and processes as WELL Health Clinical Shared Services continues to grow and expand.
• Work closely with physicians, clinic managers, and staff on-site and remotely to build strong relationships and trust.
• Measure key performance indicators to evaluate the success of pilot programs and the impact of digital tools on clinic operations.
• Provide regular project status reports to WELL Health leadership.
• Configure, set up, and maintain various digital tools, including Online Bookings, Self-Check-In, Reporting, and Patient Reminders.

You have :

• Managing team-members and having strong people management skills
• Project experience in Digital Implementation & assisting in project rollouts.
• Lead Adoption strategies, plans, execution, and maintenance.
• Proven ability to quickly build strong relationships with clinicians, managers, and staff.
• Experience in leveraging technology to address healthcare challenges in Canada, particularly in clinic modernization and digital implementation, will be considered favorably.
• Exceptional interpersonal and communication skills (high EQ).
• Proficiency with Help Scout, RingCentral, Microsoft 365, KPI Metrics, PowerBi, and Smartsheets.
• Openness to feedback, adaptability, and a willingness to embrace ambiguity and change are essential for this role.
• Experience with Electronic Medical Records (EMRs) and a background in healthcare settings are preferred (though not mandatory).
• If you are enthusiastic about driving healthcare innovation and enhancing clinic operations through digital solutions, we encourage you to apply for this exciting opportunity.

Join us in shaping the future of healthcare at WELL Health.

The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization.

At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate.

Salary Range / Hourly Pay range : $60,000 - $75,000 CAD per annum

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective.

We strive to create an inclusive workplace where differences are celebrated and fuel our success this is the WELL Way!

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its Healthy Place to Work’ ESG strategy pillar.

Want Read more about us : https : / / stories.well.company /

PI249473270