Technical Services Manager - Ruminant

Position Details

This role supports the achievement of budgeted corporate and regional sales and gross margin goals. Provides technical service, training, and sales support to drive the sales growth of Phibro Animal Health beef and dairy product portfolio.

Assists in the development, implementation, and delivery of sales plans for the beef and dairy business in order to contribute to the achievement of company goals as well as assisting in the development, management and communication of market support research demonstrating the efficacy of products for the beef and dairy business.

Key Responsibilities

• Develop and provide product, marketing and technical training for the sales team and our customers.
• Provide technical support for customers, key influencers and end users.
• Participate in preparation of sales support materials.
• Participate in design and implementation of research and demonstration trials to support and expand sales of existing products.
• Actively propose and identify new product needs.
• Following internal approval processes, actively publish research trial results in the scientific literature, conference proceedings, and industry magazines in order to protect and grow the scientific-foundation and validation of team, products, and brand.
• Build strategic relationships with staff nutritionists at major feed manufacturers, independent nutritionists, veterinarians, and key university researchers.
• Communicate to the sales team and all cross-functional internal colleagues of evolving issues / trends and their potential impact within the beef and relevant agriculture / protein industries by remaining current with industry reports and scientific literature, attending professional meetings, and through direct contact with experts.
• Keep account managers and business director informed of all activities with current and prospective customers, key influencers and end users through active communication and active CRM usage.

Key Competencies

CollaborativePrioritizing and Organizing WorkSupporting Organizational GoalsManaging TimeAccountableActing StrategicallyAdaptableAssessing and Understanding PeopleAttentive ListeningBusiness AcumenChampioning Customer NeedsCommittedCommunicating EffectivelyCreating and Maintaining NetworksCritical ThinkingCustomer Service OrientationDemonstrating InitiativeDemonstrating Tenacity and PerseveranceDetailed OrientedDisplaying Confidence and ComposureDisplaying Technical ExpertiseDriving for ResultsEstablishing RelationshipsInteracting with People at Different LevelsLeveraging OpportunitiesMaking Convincing ArgumentsMaking a Strong ImpressionNegotiating AgreementsProblem SolvingUsing Computers and Technology

Skills

Ability to maintain a positive attitude and treat each client and coworker with courtesy and respect.Ability to translate client needs into products / services.

Able to handle client complaints with calm demeanor and professional attitude.Able to technically assist and understand client needs and provide problem resolution.

Develop and maintain relationships with internal and external clients.Extensive client interaction skills.Must have business acumen, energy and drive, positive attitude, client focused, flexible and empathetic.

Must have planning skills sufficient for establishing work priorities and meeting client commitments.Must have proven sales skills and previous contact with clients and their operation.

Must have sales skills to effectively help the client to overcome obstacles.Strong client satisfaction skills essential.Strong empathic approach to client needs.

Proficiency in Microsoft Office ProductsA motivated self-starter, work well in groups and demonstrate excellent customer service.

Education & Experience

• Advanced degree in ruminant nutrition and / or ruminant physiology, Ph.D., preferable, and will consider DVM with appropriate background and depth of experience.
• Minimum two years of industry experience in technical support role with primary expertise in beef cattle nutrition and management.

Previous product development experience encouraged.

• Familiar with the basic principles of beef and dairy economics and able to make the appropriate connections between product science and business.
• Demonstrated ability to build and maintain strategic customer relationships and have the versatility to handle multiple priorities and work in a self-directed manner.
30+ days ago