Customer Experience Associate (Bilingual)

About the job

We are seeking someone who can join our Customer Experience (CX) team at a fast-paced and quickly growing Financial Technology start-up.

Their primary responsibility is to ensure that every applicant has an unparalleled customer journey from start to finish.

This person is very organized, timely, and possesses exceptional attention to detail. The successful candidate will have excellent written and verbal communication skills and demonstrate empathy and attention to each client’s unique circumstances.

Previous experience in a sales or customer experience role is required. A background in financial sales, loans, or bankruptcy is a strong asset.

The Company

Beautifi is a Canadian fin-tech company that offers Canadians flexible financing solutions for elective medical procedures ranging from plastic surgery to fertility.

Beautifi is one of the fastest growing fin-techs in the country and has achieved success following a customer-centric and tech-forward approach.

We don’t believe in hidden fees, misleading rates, prepayment penalties, or unexpected charges. Our goal is to make health and beauty affordable and to give Canadians access to the procedures they want or need, without having to wait.

We are looking for people that want to grow with us. As the company scales there will be plenty of career growth opportunities for high performers.

Key Responsibilities and Activities

• Managing outbound and inbound phone calls, and a large pipeline of existing customers and new prospects
• Navigating customers through the loan process in a timely and courteous manner through phone, e-mail and text messages.

Some degree of financial literacy is required to

• Using interpersonal and sales skills to convert interested prospects into customers
• Collaborating with the credit and accounting teams to coordinate clinic fundings
• Assist other CX team members to ensure every applicant receives industry leading customer service

Requirements

• Bilingual (English / French)
• Self-motivated individuals who learn quickly and exhibit exceptional organizational skills
• Pleasant, friendly, and professional demeanour, enjoys working with others. This position involves a high volume of calls and communication with clients.
• High performers with a proven track record of exceeding KPI’s and targets
• Multi-taskers that can handle numerous active clients and remain organized and timely
• Consistently demonstrates excellent written and verbal communication skills
• A positive and can-do attitude, happy to assist with a range of different tasks
• Ability to adapt to changing responsibilities and environment
• Strong people skills and sales abilities, previous experience in a similar role is strongly preferred

Location

This is an In-Person role. Our Toronto office is located at 171 East Liberty Street in the heart of Toronto's Liberty Village neighborhood.

What we offer

• Base Salary ($50,000-$60,000) commensurate with experience
• Bonuses and Commission based on performance
• Dental, Vision, and Health Benefits 100% employer-paid
• Paid Vacation
• Fun and energetic workplace
• Advancement opportunities for top-performers

Job Type : Full-time, Permanent

Salary : $50,000 - $60,000 per year