Design manager • toronto on
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Manager, Product Design
Location: Office-based/Hybrid - Toronto, Canada
Team Size: 5+ Designers
Focus: Buying experience
Bentley Systems is the infrastructure engineering software company, advancing the world's infrastructure – sustaining both the global economy and the environment. Within Bentley, the Design organization shapes meaningful experiences – from brand to in-product interactions – with clarity, coherence, and craft.
You'll be part of the Digital Design team — a group of designers, and problem-solvers focused on transforming Bentley’s digital experience. In this role, you'll lead design across Bentley's buying experience — working closely with Marketing, Digital, Sales, and Engineering to shape how users discover, evaluate, and purchase our products – from first touchpoint through to checkout.
This is a leadership role for someone who is equally invested in their people, their craft, and their impact. You'll develop a high-performing team, drive a more coherent buying experience, and ensure the work you ship moves the needle for Bentley's growth.
Responsibilities:
Lead and develop the team: Coach and develop your Designers through regular 1:1s, honest feedback, and genuine investment in their careers. Create the conditions for great work — shared clarity on priorities, the safety to experiment, and high standards for craft. Contribute to hiring, onboarding, and supporting performance across the portfolio.
Drive experience transformation: Lead the Design work to consolidate and reimagine Bentley's buying experiences — bringing fragmented journeys together into something coherent, considered, and conversion-focused. Use design thinking and facilitation to align teams and turn that alignment into experiences that are clear, trustworthy, and effective at every touchpoint.
Drive outcomes, not just outputs: Work cross-functionally to define what good looks like — conversion, engagement, drop-off, user confidence — and connect your team's design decisions directly to those metrics. Draw on data and user insight to understand where experiences are underperforming and why. Make outcome-thinking part of how the team works every day.
Own discovery and delivery: Hold both ends of the process with equal rigour. Discovery means deeply understanding the problem before designing the solution — through research, usability evaluation, and talking to real users. Delivery means shipping work that performs, iterating based on evidence, and maintaining quality under pressure. Your laser focused on building a team that does both well.
Raise the bar for design quality: Set high expectations across UX, UI, interaction design, IA, accessibility, and content clarity. Coach designers to think about the person on the other side — their psychology, their hesitations, the moments where trust is won or lost. Contribute to the design system as a foundation for consistency and scale.
Build a culture of experimentation: Make testing and learning a normal part of how the team works — not an exception. Create space for fast, low-cost experiments and use what you find to make better decisions faster.
Be a strong collaborative voice across disciplines: Communicate decisions, trade-offs, and rationale clearly — in commercial rooms and design rooms alike. Bring the user perspective into every shared conversation and help the wider team make better decisions because design is at the table.
Help define design in an AI-augmented world: Help your team explore and integrate AI tools in ways that genuinely improve the work — faster exploration, sharper synthesis, less time on repetitive production. And be the person leading the charge on where AI helps, and where human judgment needs to lead?
This is a full-time role, working 40 hours per week and Requires sitting or standing at will while performing work on a computer (or any other physical requirements). Some flexibility may be needed for global collaboration. Infrequent travel to Bentley offices may be required.
Qualifications:
8+ years in UX, UI, or Product Design, with 3+ years managing or leading designers
Experience leading transformation-scale design work – consolidating experiences, rethinking journeys end to end, and bringing cross-functional teams along for the ride
Strong track record contributing to digital buying or growth experiences – ecommerce, conversion flows, content-led journeys, or equivalent
A genuine people leader who invests in their team's growth, creates clarity, and holds high standards without creating fear
Strong facilitation skills – you know how to create alignment across functions and turn ambiguity into a shared direction
Comfortable working within a broader strategic framework – translating vision into delivery and keeping the team focused on the right problems
A solid foundation across UX, UI, and interaction design – enough to coach others, spot quality issues, and know when to bring in specialist support
Strong communication and storytelling skills – you make complexity accessible without oversimplifying it
A practical, data-informed approach: you know when to follow the data and when to push back on it
Fluency in modern design tools (Figma, Miro, Adobe CC) and genuine curiosity about how AI is changing the craft
What we offer
Step into a collaborative work environment where ideas flourish, and teamwork propels us forward towards shared success; see our colleague video for a taste of our culture and watch this short documentary about how we got our start.
An attractive salary and benefits package.
Bentley Impact Day: take a day off from work to volunteer with an organization of your choice.
Celebrate milestone achievements and moments that matter through our colleague recognition award programs and our Bentley Achievers platform.
A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
Be part of a company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.
Who we are
Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance.
Equal Opportunity Employer
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.
Manager, Product Design
Localisation : Bureau / Hybride
Taille de l’équipe : 5+ designers
Focus : Expérience d’achat
Bentley Systems est une entreprise de logiciels d’ingénierie des infrastructures qui fait progresser les infrastructures mondiales — soutenant à la fois l’économie globale et l’environnement. Au sein de Bentley, l’organisation Design façonne des expériences significatives — de la marque aux interactions produit — avec clarté, cohérence et exigence.
Vous ferez partie de l’équipe Digital Design — un groupe de designers et de résolveurs de problèmes concentrés sur la transformation de l’expérience digitale de Bentley. Dans ce rôle, vous dirigerez le design de l’expérience d’achat de Bentley — en collaborant étroitement avec le Marketing, le Digital, les Ventes et l’Ingénierie afin de structurer la manière dont les utilisateurs découvrent, évaluent et achètent nos produits — du premier point de contact jusqu’au paiement final.
Il s’agit d’un rôle de leadership pour une personne investie à la fois dans ses équipes, son métier et son impact. Vous développerez une équipe performante, piloterez une expérience d’achat plus cohérente et veillerez à ce que le travail livré contribue directement à la croissance de Bentley.
Diriger et développer l’équipe :
Encadrer et faire progresser vos designers grâce à des entretiens réguliers, un feedback honnête et un véritable investissement dans leur carrière. Créer les conditions d’un travail de qualité — une clarté partagée sur les priorités, la liberté d’expérimenter et des standards élevés en matière de design. Contribuer au recrutement, à l’intégration et à la gestion de la performance au sein du portefeuille.
Conduire la transformation de l’expérience :
Piloter les travaux de design visant à consolider et réinventer les expériences d’achat de Bentley — en unifiant des parcours fragmentés en une expérience cohérente, réfléchie et orientée conversion. Utiliser le design thinking et la facilitation pour aligner les équipes et transformer cet alignement en expériences claires, fiables et efficaces à chaque point de contact.
Piloter les résultats, pas seulement les livrables :
Collaborer de manière transverse pour définir ce qu’est le succès — conversion, engagement, abandon, niveau de confiance des utilisateurs — et relier directement les décisions de design à ces indicateurs. S’appuyer sur les données et les insights utilisateurs pour comprendre les points de friction et les causes de sous-performance. Intégrer une culture du résultat au quotidien.
Assurer discovery et delivery :
Gérer avec la même rigueur la phase de découverte et l’exécution. La discovery consiste à comprendre profondément les problèmes avant de concevoir les solutions — via la recherche, les tests d’utilisabilité et les échanges avec les utilisateurs. La delivery consiste à livrer des solutions performantes, à itérer à partir des résultats et à maintenir la qualité sous pression. Vous serez fortement concentré sur la construction d’une équipe capable d’exceller dans ces deux dimensions.
Élever le niveau de qualité du design :
Fixer des exigences élevées en UX, UI, design d’interaction, architecture de l’information, accessibilité et clarté des contenus. Accompagner les designers pour qu’ils prennent en compte l’utilisateur final — sa psychologie, ses hésitations et les moments clés où la confiance se gagne ou se perd. Contribuer au design system comme base de cohérence et d’évolutivité.
Développer une culture d’expérimentation :
Faire des tests et de l’apprentissage une pratique courante. Créer un cadre favorable à des expérimentations rapides et peu coûteuses, et exploiter les résultats pour améliorer les décisions.
Être une voix collaborative forte entre les disciplines :
Communiquer clairement les décisions, compromis et justifications — autant auprès des équipes business que design. Apporter la perspective utilisateur dans toutes les discussions clés et aider les équipes à prendre de meilleures décisions grâce au design.
Contribuer à définir le design dans un monde augmenté par l’IA :
Aider l’équipe à explorer et intégrer des outils d’IA pour améliorer concrètement le travail — exploration plus rapide, meilleure synthèse, réduction des tâches répétitives. Être moteur sur les cas où l’IA apporte de la valeur et ceux où le jugement humain reste essentiel.
Ce poste est à temps plein (40 heures par semaine) et nécessite de travailler devant un ordinateur, en position assise ou debout. Une certaine flexibilité est requise pour la collaboration internationale. Des déplacements occasionnels dans les bureaux Bentley peuvent être demandés.
Partout dans le monde, les professionnels des infrastructures utilisent les logiciels Bentley Systems pour concevoir, construire et exploiter des infrastructures plus performantes et résilientes (transport, eau, énergie, villes…). Fondée en 1984, Bentley fournit des solutions couvrant l’ensemble du cycle de vie des infrastructures et aidant les professionnels à exploiter la valeur de leurs données grâce aux jumeaux numériques.
Bentley est un employeur garantissant l’égalité des chances et examine toutes les candidatures qualifiées sans discrimination liée à la race, la couleur, le genre/identité de genre, l’orientation sexuelle, le handicap, la situation familiale, la religion, l’origine nationale, la caste, l’âge ou toute autre caractéristique protégée par la loi.
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About Bentley Systems
Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com
Equal Opportunity Employer:
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.
