Position Summary
The successful candidate will be working in a team environment as an Account Executive on a diverse and growing personal insurance book of business.
You will be working with Account Executives, Insurance Underwriters and Masters' clients servicing and marketing existing and new business accounts.
The successful candidate must be highly motivated, remain flexible to changing job priorities, and strive to create exceptional customer service experiences for our clients.
Benefits
- Competitive compensation package
- Generous health and dental benefits program, including Healthcare Spending Account
- Robust Group Retirement Savings program with company matching
- Reimbursements of license fees and professional membership dues
- Full support of continuing education and growth opportunities, including career mentorship with senior management
- Hybrid work schedule that supports work-life balance
- Epic year-round employee events!
- Wellness programs, including a special initiative for new moms
- Opportunities to give back to our communities through philanthropic programs
- Membership to an exclusive employee discount program
- Discounts to gym membership and select local retailers
Masters assist employees by paying for work related courses, as well as annual licensing and designation fees, including RIBO, CAIB, CRM and CIP designations!
Key Accountabilities
Business Development and Remarketing
- Solicit new business sales via inbound and outbound calls, leads provided
- Prepare and complete applications, endorsements, binders and invoicing using TAM and carrier portals
- Gather underwriting information, such as ordering MVR's, Autoplus, Hits and Ezitv
- Perform quotation transactions (Compu-Quote)
- Recommend additional coverages and pursue cross selling / up selling opportunities
- Meet with clients offsite to deliver and review insurance policies (minimal travelling required)
- Analyze and review premium comparison reports with clients
Renewals
- Perform annual renewal reviews and risk exposure analysis of policies
- Provide competitive quotes to clients
- Process insurance policy changes, renewals and cancellations
- Communicate and confirm coverages to clients
- Maintain control of renewal expiration lists, binders, audits, and aged receivables
Customer Service
- Formulate and foster strong working relationships with the client and insurance company underwriters
- Respond to client inquiries, company requests and insurance company representatives
- Provide customers detailed explanations on Masters products and services
- Advise clients regarding insurance coverage(s) and risk management issues
- Prepare proof of insurance (binders and endorsements) for financing and lease companies
- Process insurance policy changes and cancellations
Agency Management / File System
- Update and maintain electronic client files and ensure all required documentation and activities are recorded
- Perform other related duties and special projects, as required
Candidate Qualifications
Required :
- RIBO License
- Minimum of two (2) years of work experience in a personal lines department at an Insurance Brokerage in a similar role with similar duties and responsibilities
- Understanding of personal lines underwriting and coverages
- Knowledge of uploading and processing new business and policy changes to company portals Aviva, Intact, Northbridge, Economical / Definity and Travelers is preferred
- In the process of completing CAIB, CIP and / or CRM designations
- Proficient in Microsoft (MS) Office Programs, including Outlook, Word and Excel
An Asset :
- Completed CAIB, CIP and / or CRM designations
- Familiarity with The Agency Manager (TAM)
Skill Sets Required
- Effective verbal and written communication skills
- Excellent organizational and time management abilities
- Self-motivation with ability to problem-solve with limited supervision
- Flexibility to work in a fast-paced and dynamic environment with changing priorities
- Ability to work independently and as a team member
- Willingness to mentor and train colleagues when required
- Accurate data entry skills with extra attention to detail and overall accuracy
Masters Insurance Limited is an equal opportunity employer committed to an inclusive workplace. We will accommodate the needs of applicants in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act throughout all stages of the recruitment and selection process.
If you require accommodation, please contact us at (416) 637-5699 or email us at cclare @mastersinsurance.com
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