Telephony and Mobility Administrator

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Amphenol (www.amphenol.com) is one of the largest manufacturers of interconnect products in the world. We design, manufacture and market electrical, electronic and fiber optic connectors, coaxial and flat-ribbon cable, and interconnect systems. The primary end markets for our products are communications and information processing markets, including cable television, cellular telephone and data communication and information processing systems; aerospace and military electronics; and automotive, rail and other transportation and industrial applications.

Job Description:

As the Telephony & Mobility Administrator, you will be responsible for the administration, optimization and governance of Amphenol's global voice and mobile communications services. This includes the global Microsoft Teams Phone (VoIP) platform, remaining on-premises PBX and analog systems, and the company's corporate cell phone program. As the primary subject-matter expert for voice and mobility, you will ensure communication services are reliable, secure, cost-effective and aligned with business needs across all sites.

The ideal candidate combines hands-on technical expertise in Microsoft Teams Phone and carrier services with strong process discipline, financial acumen and the ability to translate usage and cost data into clear, actionable reporting for the leadership team.

Roles & Responsibilities:

Global Microsoft Teams Phone & VoIP Administration

• Administer, maintain and optimize the global Microsoft Teams Phone environment, including Calling Plans, Operator Connect and/or Direct Routing, Session Border Controllers (SBCs), calling policies and emergency calling (E911) configuration.

• Manage user voice enablement, phone number assignment and porting, call queues, auto attendants, IVR, dial plans and call routing across all global sites.

• Administer remaining on-premises PBX, analog and DECT wireless systems, including QoS/CoS configuration, hardware lifecycle management and integration with Microsoft Teams.

• Monitor call quality and service health using Teams Admin Center, Call Quality Dashboard (CQD) and related tools to proactively identify and resolve issues.

• Plan and support system upgrades, migrations and new site deployments, including the transition of legacy PBX and carrier services to Microsoft Teams Phone.

• Maintain cloud-based customer service call flows, including AI-enabled agents where applicable.

• Partner with the IT Infrastructure and Cybersecurity teams to ensure voice services meet network, security and compliance standards.

Corporate Mobility (Cell Phone) Program Management

• Own the administration of the company's corporate cell phone program, including carrier accounts, rate plans, device inventory and user assignments.

• Process requests for new lines, upgrades, transfers, device replacements, international roaming and deactivations in accordance with company policy and approval workflows.

• Establish, document and continuously improve mobility processes, including eligibility and approval policies, device standards, onboarding/offboarding, and lost or stolen device procedures.

• Review monthly carrier invoices for accuracy, resolve billing discrepancies, and reconcile charges and cost-centre allocations with Finance.

• Analyze usage data to identify cost optimization opportunities, such as inactive lines, plan right-sizing and pooled data, and implement approved savings measures.

• Coordinate with IT on mobile device management (e.g., Microsoft Intune) enrollment and security compliance for corporate devices.

Reporting & Governance

• Prepare and present regular reports and dashboards to the leadership team covering mobility and telephony spend, usage trends, cost savings, service performance, uptime and incident metrics.

• Provide budget input and forecasting for voice and mobility services, and track actual spend against budget.

• Conduct periodic audits of telephony and mobility services to ensure compliance with company policies, standards and audit requirements.

• Maintain complete and current documentation, including configurations, diagrams, runbooks, SOPs, user guides, and voice cable demarcation and riser locations.

Vendor Management & Support

• Serve as the primary point of contact for telecom carriers and service providers (e.g., Rogers, Bell, Telus and Microsoft partners), managing escalations, service performance and relationships.

• Lead the technical evaluation of voice and mobility services for procurement, and support contract negotiations and renewals.

• Process MACD (move, add, change and delete) requests and resolve incidents and service requests through the ticketing system within agreed service levels.

• Provide after-hours on-call support for critical voice service issues and maintain an up-to-date on-call handbook and escalation matrix.

• Train employees on Microsoft Teams Phone, mobile devices and related tools, and develop user-facing guides.

Qualifications:

• Minimum of 3-5 years of IT experience, including at least 2 years administering enterprise telephony and/or corporate mobility services.

• Bachelor's degree or college diploma in Information Technology, Telecommunications or a related field, or equivalent work experience.

• Hands-on experience administering Microsoft Teams Phone in a multi-site or global environment, including Teams Admin Center, PowerShell, Direct Routing/Operator Connect and SBCs (e.g., AudioCodes, Ribbon).

• Experience managing a corporate mobility program with Canadian and/or international carriers (e.g., Rogers, Bell, Telus), including billing, plan management and device lifecycle.

• Strong analytical skills with advanced Microsoft Excel proficiency; experience with Power BI or similar reporting tools is an asset.

• Proven ability to produce clear, concise reports and presentations for senior leadership.

• Solid understanding of VoIP, SIP, PBX, dial plans, QoS/CoS, DID, IVR and emergency calling (E911) requirements.

• Experience with legacy phone systems such as Cisco, Avaya, Mitel, NEC, Panasonic, Polycom or Yealink.

• Working knowledge of TCP/IP, VLANs, and wired and wireless networking.

• Familiarity with Microsoft 365 administration and mobile device management platforms (e.g., Microsoft Intune).

• Experience with ITSM ticketing systems and ITIL-based service management practices.

• Experience supporting technical projects with cross-functional teams and external vendors.

• Strong process orientation and attention to detail, with experience maintaining accurate documentation and using diagramming tools such as Visio.

• Excellent verbal and written communication skills, with the ability to explain technical information to non-technical audiences.

• Ability to prioritize competing requests, work effectively under pressure and deliver a high standard of customer service.

• Prior experience in a manufacturing environment is an asset.

• Relevant certifications such as Microsoft Teams Administrator Associate (MS-700), ITIL, CCNA or CompTIA Network+ are an asset.

Why Work for Us?

• Competitive salary and employee incentive plans.

• Comprehensive benefits, including health, dental, vision, and travel insurance.

• Health Care Spending Account and company pension plan.

• A collaborative and engaging workplace.

• Opportunities for professional growth and development.

• Access to a recreation club with social events, summer BBQs, and holiday parties.

Come join the Amphenol family!

The base salary range for this position is $90,000 - $105,000 annually. In determining the rate of pay, Amphenol considers a variety of nondiscriminatory factors, including but not limited to geographic location, relevant industry experience, qualifications, skills, and education. It would be rare for an individual to be hired at or near the top of the range for a given role. Base salary is one facet of Amphenol's total rewards package which includes participation in our comprehensive benefits program with medical, dental, and vision benefits, vacation, sick leave, paid holidays, life insurance, short/long term disability, and membership in our Defined Contribution Pension Plan.

Amphenol Canada is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity you should advise Amphenol, in a timely fashion, of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at https://www.amphenol-cs.com/