Talent.com
Crossfuze
Remote Associate Engagement ManagerCrossfuze • Calgary, Alberta
Remote Associate Engagement Manager

Remote Associate Engagement Manager

Crossfuze • Calgary, Alberta
30+ days ago
Job type
  • Full-time
  • Remote
Job description

The Associate Engagement Manager (AEM) is responsible for managing the successful deployment of ServiceNow solutions for Crossfuze clients, supporting our Engagement Management team, and acting as the client contact for services. Additional responsibilities for the AEM include scheduling, resource management, providing project status, and maintaining high levels of client satisfaction.

This position is fully remote, candidates for this role must be located in Canada.

Position Responsibilities:

  • Single point of contact for ServiceNow client engagements
  • Responsible for client satisfaction throughout the engagement
  • Understands the client business issues and problems and helps the client change the way they work
  • Works with engagement managers to produce weekly project reports
  • Manages project risks, issues, action items, and decisions
  • Manages project resources, schedules, tasks, and other project work as requested by engagement managers
  • Identifies opportunities to provide additional value to our clients
  • Supports the continuous improvements of our implementation methodology and service offerings based on client experiences
  • Schedules and facilitate meetings, including producing agendas, meeting notes, and following up on meeting actions
  • Maintain 75% billable utilization target after 180 days in the position
  • A Bachelor’s degree or equivalent experience
  • Very strong communication skills with the ability to set appropriate expectations with clients
  • Experience or training in project management
  • Strong organizational and analytical skills
  • Strong interpersonal skills, client-centric attitude, ability to deal with cultural diversity
  • Demonstrated ability to lead teams and achieve success with client software implementation projects
  • Background working with external clients and companies is desirable
  • Experience working on ServiceNow projects preferred
  • Agile Scrum experience and Scrum Master certification is desirable
  • ITIL V3 or V4 Foundations Certification is preferred
  • The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you!
    • Flexible remote work options
    • Additional PTO day for mental health
    • Competitive paid time off
    • Half-day Fridays
  • Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits.
    • Paid maternity and paternity leave for biological birth and adoption
    • Newborn, adoption and fertility assistance
    • Competitive training & development programs
    • Extended Healthcare Plan
    • Group RRSP with employer match
    • 10 days toward bereavement leave
  • Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice.

Compensation Range:

The anticipated compensation range for this position is $70,000-90,000 CAD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors.

Equal Employment Opportunity:

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.

Create a job alert for this search

Remote Associate Engagement Manager • Calgary, Alberta

Similar jobs

Bilingual Membership & Partnerships Manager (Remote)

Strauss event & association managementCalgary, AB, CA
Remote
Full-time

A management consultancy specializing in event and association management is seeking a Bilingual Account Manager (Membership Manager) to support member recruitment and services, manage booth and sp... Show more

 • Promoted

Technical Engagement Director for TELUS Digital

TELUS Digitalcalgary, ab, Canada
Full-time

Become a Technical Engagement Director at TELUS Digital, where you'll lead the digital transformation strategy for major telecom clients.Enjoy the flexibility of remote work or base yourself in vib... Show more

 • Promoted

Remote Sales Associate – Training, Weekly Pay & Growth

AO GlobeLifeCalgary, AB, CA
Remote
Full-time

A leading insurance company is seeking a diligent Remote Sales Associate to join their remote team.In this role, you will serve as the primary contact for clients, addressing inquiries and providin... Show more

 • Promoted

Breast Cancer Oncology Engagement Lead – Remote

Eli Lilly and CompanyCalgary, AB, CA
Remote
Full-time

A global healthcare leader is seeking a National Engagement Manager in Toronto to support its Oncology objectives, focusing specifically on Breast Cancer.This field-based role requires strong strat... Show more

 • Promoted

Remote Canada Onboarding & Training Specialist

Kordova TekCalgary, AB, CA
Remote
Full-time

A technology company is seeking an Onboarding & Training Specialist, focused on guiding new customers through the adoption of their software.This fully remote role in Canada involves delivering onb... Show more

 • Promoted

Empowered Remote Sales Associate Transforming Lives Through Insurance

American Income LifeCalgary, AB, CA
Remote
Full-time

Exciting opportunity for a remote Sales Associate eager to make a difference.Connect with clients, educate them on insurance options, and enjoy top-notch training and support.This entry-level role ... Show more

 • Promoted

Wealth Associate (On-Site)

NATIONAL BANK OF CANADACalgary, Alberta
Full-time +2

A career as a Wealth Associate at National Bank is a job where you can showcase your ability to work in synergy with clients and colleagues.In this role, you will help wealth advisors to stand out ... Show more

 • Promoted

Full-Time Focus Group Participant - Remote

ApexFocusGroupAirdrie
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Show more

 • Promoted

Remote Mortgage Agent & Broker — Training, Mentorship & Commission

8Twelve Mortgage CorporationCalgary, AB, CA
Remote
Full-time

A growing financial services network in Canada is seeking motivated Mortgage Agents/Brokers to join their remote team.This commission-based role offers an opportunity to manage your personal pipeli... Show more

 • Promoted

Remote Search Associate Director Role

Syneos HealthCalgary, AB, CA
Remote
Full-time

Take the helm as Search Associate Director at Syneos Health, focusing on innovative SEM and SEO strategies.This remote position serves key pharma clients, driving marketing success.Syneos Health is... Show more

 • Promoted

Wealth Associate

Canaccord Genuity Group Inc.Calgary, AB, CA
Permanent

Canaccord Genuity (CG) is a leading independent full-service financial services firm, with operations in two principal segments of the securities industry: wealth management and capital markets.CG ... Show more

 • Promoted

Dynamic Client Success Manager for Remote Customer Engagement

AO Globe LifeCalgary, Alberta, Canada
Remote
Full-time

Elevate customer satisfaction as a proactive Client Success Manager.Foster relationships and drive sales with tailored solutions while enjoying a flexible remote work environment.This position is c... Show more

 • Promoted

Remote Private Wealth Advisor - Uncapped Earnings

TalentSphere Staffing Solutionscalgary, ab, Canada
Remote
Full-time

A leading staffing solution provider is seeking a Private Client Advisor to work remotely in Calgary.This role focuses on asset gathering from warm leads, allowing you to maximize your sales potent... Show more

 • Promoted

Remote SaaS Key Account Associate

TapMangoCalgary, AB, CA
Remote
Full-time

A customer engagement platform provider is seeking a Junior Key Account Representative to support merchants in maximizing their ROI.Responsibilities include providing consultation, training, and co... Show more

 • Promoted

Senior Mortgage Client Engagement Specialist

EQ BankCalgary, AB, CA
Full-time

A financial institution in Canada is seeking a Senior Customer Engagement Specialist responsible for supporting reverse mortgage applicants.This role acts as a bridge between clients and various in... Show more

 • Promoted

Remote Wealth Advisor: Grow Portfolios & Plans

Fidelity CanadaCalgary, AB, CA
Remote
Full-time

A leading investment firm in Canada seeks a Wealth Advisor to assist clients in building financial futures.The role offers a flexible, 100% remote work schedule and requires strong communication sk... Show more

 • Promoted

Global Engagement Manager

HCLTechCalgary, Alberta, Canada
Full-time

Account Managemen t – managing client relationships and driving account growt.Business Strategy & Developmen t – market analysis, go‑to‑market planning, and growth initiative.The GEM program is des... Show more

 • Promoted

Remote Wealth Advisor: Grow Portfolios & Plans - C$60,500 - C$93,500 A Year - Remote

A leading investment firmCalgary, Canada
Remote
Full-time

A leading investment firm in Canada seeks a Wealth Advisor to assist clients in building financial futures.The role offers a flexible, 100% remote work schedule and requires strong communication sk... Show more

 • Promoted

Remote Senior Affiliate Growth Manager

3 Little Birds InteractiveCalgary, AB, CA
Remote
Full-time

A well-established marketing technology firm is seeking a Remote Senior Affiliate Manager to manage publishers and recruit new ones.The ideal candidate has a minimum of 2 years of experience in the... Show more

 • Promoted

Remote Wellness Outreach Partner – Commission-Based

Odysphere Wellness Systems IncCalgary, AB, CA
Remote
Full-time

A wellness initiative is seeking commission-based Outreach Partners for a flexible remote position.This role entails introducing potential participants to immersive retreats aimed at high-pressure ... Show more