Service Designer

Job Title: Service Designer
Location: Remote (Client based in Ontario)
Duration: 6+ Months

Must have Secret security clearance

Introduction
We are seeking a skilled professional to join our team and help design, optimize, and deliver seamless end-to-end service experiences. This role will focus on understanding user needs, mapping service journeys, and collaborating cross-functionally to create efficient, user-centered solutions across digital and operational touchpoints.

Required Skills & Qualifications (Must-have qualifications that candidates must meet to be considered)

• 5 years of experience in Service Design, UX, or related field
• Proven experience creating journey maps, service blueprints, and design artifacts
• Strong understanding of human-centered design principles and methodologies
• Experience working in cross-functional, agile environments
• Excellent communication and stakeholder management skills
• Ability to translate complex processes into clear, user-friendly experiences
• Experience in enterprise environments (e.g., financial services, telecom, public sector)
• Familiarity with design tools such as Figma, Miro, Adobe XD, or similar
• Knowledge of accessibility standards (WCAG) and inclusive design
• Experience working on digital transformation or large-scale service initiatives

Day-to-Day Responsibilities (key tasks and expectations for the role)

• Design and improve end-to-end service experiences across digital and non-digital channels
• Create service blueprints, journey maps, and user flows to visualize and optimize customer interactions
• Conduct user research and stakeholder interviews to gather insights and identify pain points
• Collaborate with product managers, developers, UX/UI designers, and business stakeholders to align on service strategy
• Identify gaps and inefficiencies in existing services and propose innovative, scalable solutions
• Support workshops and design thinking sessions to drive alignment and ideation
• Ensure services are designed with a focus on usability, accessibility, and efficiency
• Contribute to continuous improvement initiatives by analyzing performance and user feedback

For immediate consideration please click APPLY to begin the screening process with Alex.