Job Description
Reporting to the Housekeeping Leadership Team, responsibilities and essential job functions include but are not limited to the following :
- Consistently offer welcoming, friendly and warm service to external and internal guests
- Provide intuitive service, engaging with external and internal guests and anticipating their needs
- Communicate any specific guest requests or concerns with a Housekeeping leader
- Take ownership of guests’ privacy and belongings, while ensuring exceptional service
- Return and properly tag all lost and found articles in the Housekeeping Office
- Clean and sanitize all assigned guestrooms and public spaces including : dusting, making beds, soiled linen / garbage removal from rooms, vacuuming, bathroom cleaning and disinfecting, cleaning furniture, inside window cleaning and replenishing rooms with supplies
- Participate in deep cleaning of rooms as required
- Maintain proper usage of cleaning supplies and equipment
- Consistently update and record all cleaned rooms
- Follow detailed cleaning standards in both stayover and vacant rooms as set through our ALL Safe Stay Well, Leading Quality Assurance and Accor’s brand standards
- Follow all safety & sanitation policies and work safely to prevent injury
- Foster positive cross departmental relationships to create a seamless experience
- Report any maintenance needs required in guest rooms, service areas and public spaces
- Ability to work weekends, holidays and shift work as scheduled
- Perform other related duties and follow hotel standards as assigned
Qualifications
- Warm and caring personality; previous housekeeping experience is an asset
- Ability to anticipate and focus attention on guest needs, being professional and welcoming
- Excellent communication, organizational skills and time management
- Strong interpersonal and problem solving abilities
- Highly responsible and reliable
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 30 lbs
- Frequent kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
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