Customer Service Specialist

Job Description

Cadel, Canada’s leading distributor of parts and accessories for diesel engine and heavy equipment markets is currently seeking a Customer Service Specialist for our Mississauga, Ontario office.

Our customer service team take pride in providing excellent service and they have strong knowledge of various parts and equipment.

They offer advice, support, are friendly, resourceful, and have excellent product knowledge!

In this key role, you will :

• Efficiently process part orders and respond to general inquiries from customers over the phone and online.
• Process product returns, provides all pertaining information to ensure a smooth and accurate process for the benefits of all parties involved.
• Keep a record of lost sales and the applicable reasons for such situations.
• Assist the manager in growing the customer base
• All other duties as assigned

Qualifications

To join our team, you need :

• 2+ years of experience in a customer service role, or similar
• Ability to communicate in both English and French, written and spoken, is considered an asset as you will be speaking to clients across Canada
• Knowledge of the heavy vehicle parts market or relevant experience to be demonstrated
• Ability to effectively address customer concerns and diffuse situations as they occur
• Proficiency in Microsoft Office Suite (intermediate-level knowledge)
• Strong sense of organization and excellent customer service skills

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities, and talents, represents the richness of our culture.

During the selection process, let us know if you need any accommodations. This information will be kept entirely confidential and will only be used to ensure you have a fair and pleasant experience with us

We will contact you as soon as possible if we think we have the hat for you!