Senior Program Manager, Indigenous Health & Cultural Safety

ABOUT THE ROLE :

The Senior Program Manager is a member of the HSO Products and Strategic Offerings team, reporting to the Director, Cultural Safety and Humility - the content development business unit of the Enterprise, that creates HSO standards and quality improvement solutions.

HSO standards are evidence-based criteria and guidelines promoting quality and safety in health and social services. These standards serve as the basis for cutting-edge accreditation programs and robust public policies.

This Senior Program Manager role is ideal for a compassionate leader who actively listens, mentors and engages with their team.

As a resilient change agent, you possess a growth mindset with the ability to pivot, problem solve and continuously learn in a dynamic environment.

You will be a positive source of energy and stability, staying focused on the collective difference we are all making towards a safer care and a healthier world.

Working in partnership First Nations, Inuit, and Métis, governing bodies, communities, and organization, you will contribute to strengthening the capacity of health systems to respond to Indigenous-specific racism and discrimination and provide culturally safe and respectful healthcare services to Indigenous individuals, families and communities.

Main Responsibilities :

• Leading the design, co-production, and release of people-centered, evidence-based, high-quality standards - including the National Standard of Canada for Cultural Safety and Humility - in collaboration with the team, subject matter experts, and Technical Committee members.
• Accountable for compliance of standards with the Standards Council of Canada (SCC) and International Society for Quality in Health Care (ISQua) requirements.
• Planning, documenting and managing defined project requirements and scope, delivered on time and on budget.
• Developing and maintaining strong partnerships with First Nations, Inuit, and Métis governing bodies, communities, and organizations.
• Providing expertise and advice to peers on a range of topics, including anti-oppression, anti-racism, cultural safety and humility, and health equity.

Advance methods to embed this knowledge and understanding into the Enterprise.

• Continuously improving and innovating standards development processes
• Effective collaboration internally across business units, and externally with national subject matter experts, people with lived experience, policy leaders and healthcare providers.

Must Have Qualifications :

• Master’s degree in a related field, such as Health Sciences, Health Policy or Business Administration
• Progressive leadership experience (5-7 years)
• Demonstrated experience working to advance First Nations, Inuit, and Métis health and wellness priorities.
• Strong understanding of cultural safety, humility, and anti-racism as it applies to the experiences, quality, and access to care for First Nations, Inuit, and Métis patients / clients.
• Advanced knowledge of contemporary and historical context influencing First Nations, Inuit, and Métis health and wellness.
• Standards development and / or accreditation experience (5-7 years)
• Exceptional writing, editing, facilitation and presentation skills; able to represent the organization and meaningfully interpret standards to internal and external audiences.
• Excellent project management skills with the ability to prioritize and meet deadlines.
• Knowledge of the health and social services legislative, regulatory, policy, research and health system landscape as it pertains to Indigenous health, anti-racism and cultural safety.

Desired Qualifications :

• Clinical experience in a large health care organization as a regulated health care provider in good standing
• Experience working in a First Nations, Inuit, or Métis community organization
• Project management certification
• Quality and patient safety certification
• Certification and experience in public participation and Indigenous community engagement
• Experience in environmental scanning and literature appraisal

WHAT YOU CAN EXPECT :

In Your First 30-90 Days :

• Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
• Set your performance and learning objectives for the year in collaboration with your people manager.
• Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
• Take on assigned initiatives or projects for your role.

What We Can Offer You :

• Hybrid work model.
• Competitive compensation and benefits, including a defined benefit pension plan.
• Time off programs, including office shutdown during last week of December.
• Professional development support.
• A culture that measures and values psychological safety, inclusion and engagement.

WHO WE ARE AND WHAT WE DO :

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations.

Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents.

Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.

In 2021, HSO released a Declaration of Commitment to Advance Cultural Safety and Humility in Canada’s Health and Social Care System.

This commitment reflects the high priority we place on learning from and working alongside First Nations, Inuit, and Métis Peoples to address racism and discrimination in health and social service organizations.

It also acknowledges that HSO is on a learning journey to understand how we can use our levers of change to influence culturally safe care.

We are committed to ongoing and meaningful collaboration with First Nations, Inuit, and Métis partners to advance the principles of Truth, Rights, and Reconciliation.