Infrastructure Cloud Engineer
Responsibilities
The Opportunity :
We have a newly created position for a WorkspaceONE Engineer to join our team.
This role presents a great opportunity to learn more about the Microsoft ecosystem, work within a global team of managed services technologists and learn from the best!
The Role :
Working incidents / service request in the WorkspaceONE domain, Engineer will be responsible for day-to-day client interaction and remotely able to assist the greater shared service team.
Key responsibilities include :
- Act as a technical advisor to the client
- Assist the CSM (Customer Success Manager)and Problem Management team in the root cause analysis process and technical corrective actions
- Responsible for driving technical innovation, and collaborating with CSM's to deliver advisory service
- Provide weekly technical data for service delivery reports
- Be available for any on- call client critical issues
- Assist the problem management process for all assigned clients
- Identify and contribute to technical Continual Service Improvement (CSI) initiatives
- Support operations for Change management and validation post implementation
- Provide inputs to CSM on risk and issue management for the client environment
You are :
- Passionate about impeccable service delivery and a have a proactive and collaborative approach to clients / customers
- Excited by the impact technology can have
- Motivated, results-focused and committed to excellence
- Organized with great prioritization and time management skills
- A good communicator, with an ability to discuss technical topics with tech and non tech audiences
- Capable of thriving in a structured and process orientated environment, but you enjoy change and can adapt.
- ITIL experience is beneficial
- Technically well versed in supporting users in WorkspaceONE
Technical Requirements :
- WorkspaceONE knowledge
- Manage new device enrollment, configuration
- New application setup and deployment
- Application upgrades
- WiFi profile creation and deployment
- Deploy OS upgrades
- Deploy Security patch upgrades
- Compliancy policy requests
- Console / Admin Experience
- Manage intakes
- Create, manage, activate relay servers
Senior Cloud Infrastructure Engineer
Learn from a great team of fellow engineers in building real-world cloud scale solutions across public and private clouds. Contribute to a team of like-minded platform engineers building platforms in Azure and GCP public clouds. Create awesome educational material for fellow engineers, like sample c...
Infrastructure Cloud Engineer
We have a newly created position for a WorkspaceONE Engineer to join our team. Working incidents/service request in the WorkspaceONE domain, Engineer will be responsible for day-to-day client interaction and remotely able to assist the greater shared service team. ...
DevOps Engineer (Network and Cloud Infrastructure)
The Corporate Solutions Group is seeking an experienced DevOps Engineer (Network & Cloud Infrastructure) to join our IT for Enterprise team on a full-time, permanent basis. As a technical network infrastructure specialist, you will be responsible for maintaining, monitoring, and operating our networ...
Security Engineer, Infrastructure & Cloud Security
Deploy, build, and/or operate security infrastructure solutions to help scale and raise the security bar for Dropbox’s on-prem and cloud infrastructure. Our Engineering Career Framework is and describes what’s expected for our engineers at each of our career levels. Experience with cloud security te...
Senior Cloud Infrastructure Engineer
Strong knowledge of cloud technologies, Azure strongly preferred. Experience in implementing and managing on-premises and hybrid networking infrastructure to ensure seamless connectivity. ...
Sr. Azure Cloud Security Engineer to design solutions for cloud infrastructure for a banking client
Azure Cloud Security Engineer to design solutions for cloud infrastructure for a banking client . The Cloud Security Engineer will be responsible for designing, implementing, maintaining and operating all Cloud Security tools. In addition, this role will be taking the lead for many initiatives worki...
Cloud Infrastructure Architect/Engineer
We are seeking a highly skilled Cloud Infrastructure Architect / Engineer to join our growing cloud data platform team. Cloud Infrastructure Architect / Engineer. Design, develop, and implement secure and scalable cloud infrastructure solutions using Infrastructure as Code (IaC) tools like Terraform...
Infrastructure Automation Engineer (Scripting, Cloud and Ansible)
Working knowledge of Cloud Platforms/Infrastructure and automation pipelines. We are looking for someone to provide DevOps Engineering. Design and Managing Cloud Platforms and automation pipelines. RA/vRO development and/or infrastructure knowledge (Desired skill). ...
Resident Engineer, Staff (Canada)
Resident Network Engineer, Staff . Join a dynamic team in the enterprise sector of Juniper Networks and work alongside the best and brightest in the networking industry. The Resident Engineer is an integral part of our mission within the enterprise sector, providing pre & post-sales support of Junip...
Network Engineer
You are an experienced Network Engineer with a roll up your sleeves, can-do attitude who thrives in fast-paced environments. Implementation and configuration of network devices. Monitoring network devices using monitoring software. Maintenance of all network hardware and equipment, including firewal...