FR / EN Customer Service Representative

Job Description

Job Description

Position Title : Bilingual Customer Service Representative + Onsite (FFF)

Date : March. 2024

Location : Montreal, QC

Company : Discover Communications Inc.

Department : RogersDirect (FFF)

Description :

Discover Communications Inc. a primary business vendor for Rogers Communications Canada Inc. is looking for someone like you to fill a Customer Service Representative role.

Your objective will be to support new and / or our existing customer base within your assigned regional areas. This will also include supporting the Rogers sales / service teams with respect to RogersDirect and the processing / execution of orders in association with Rogers Communications Canada Inc.

Responsibilities :

• Provide superior customer service by identifying and assessing customers’ needs to achieve customer satisfaction
• Build, manage and maintain positive business relationships through open and interactive communication including emailing and inbound / outbound calls
• Embrace change in a fast-paced, performance driven team environment
• Coordinate with appropriate teams the timely resolution of all customer issues
• Process customer orders accurately based on specifications and terms (e.g. Enterprise or Government accounts) within a timely manner
• Provide post-sales support
• Deal with conflict resolution with emphasis on customer retention
• As required from time to time, assist with onsite device deployment activities
• Ability to :

o Learn the various MDM (Mobile Device Management) solutions

o Provide customers with data transfer solutions and the associated support

o Understand the array of wireless products available to better support our customer as required

• Perform other job related duties as assigned or required including creating Reports for their manager.
• Have access to a personal vehicle and hold a valid driver’s licence.
• Participate in customer onsite device rollout activities in the Greater Montreal Area and out of province if required.

Minimum Qualifications :

• Completed high school diploma or higher
• Minimum 3 years customer service experience
• Available to work on a flexible schedule; days and evenings to meet customer demand
• Excellent active listening and communications skills
• Strong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced environment
• Highly organized, ability to multitask and prioritize to optimize results
• Ability to work both independently and within a team environment
• Strong computer skills (Windows and internet navigation) and comfort working with wireless devices
• Punctual and committed to work schedules
• Open to Occasional Travel / Vehicle Required

Preferred Qualifications :

• Experience in a telecommunication role
• Bilingual (English & French proficient) reading / writing is a requirement
• Post-secondary diploma / degree an asset

Schedule / Terms of Employment : Full Time

Start Date : a.s.a.p.

Work Location : Montreal, QC

Travel Requirements : May include travel within Canada.

Posting Category / Function : Contact Centre & Customer Service

Salary : $38,000.00 to $42,000.00 / year based on experience and aptitude.

Company Description

Discover Communications Inc. fulfills mobile telephone orders for Rogers Communications Inc..

Company Description

Discover Communications Inc. fulfills mobile telephone orders for Rogers Communications Inc..