Customer Service Representative

The successful candidate will have admirable communication & time management skills and the desire to work in a fast-paced, ever-changing and hectic environment.

Are you tech-savvy?

Can you stay calm under pressure?

Are you an excellent communicator and self-sufficient?

Are you looking for a stable, fun fulfilling job?

A customer service position is a role within an organization that focuses on providing assistance and support to customers.

The primary responsibility of a customer service representative is to ensure customer satisfaction by addressing inquiries, resolving issues, and providing information about products or services.

Overall, their main goal is to drive revenue and increase customer satisfaction through customer service.

Advantages

• Weekly insurance benefit of $10
• Affordable insurance starting from the first day of employment.
• Employees have access to a cafeteria within the office premises.
• The office provides a gym facility for employees to use.
• Employees have access to an on-site clinic.
• Enjoy a two-week vacation with an additional 5 paid sick days.

Responsibilities

Communicating with internal stakeholders

Identify various of level of defects by being on the lookout for recurring issues and submitting them to quality team & legal department

Communicating to digital team concerning issues related to govype.ca and social media

Reporting to brand team regarding plain pack feedbacks from consumers

Addressing legal department for any insurance claims which helps in providing settlement to consumers

Produce ad hoc reports of all activities related to consumer relations to various departments (Global, Brands, and Digital Marketing)

Providing outstanding Customer Service

Communicating with consumers concerning products, delivery, digital issues, adverse events and changes in policies and regulations

Formulate original, non-standard and precise written responses to consumers

• Process or issue follow-up letters or surveys to consumers in order to reinforce our high standards of quality;
• Keep in mind all existing products and laws in order to respond effectively to consumer and customer inquiries;

Providing exceptional customer service by providing gift cards, alternative products & replacement product

Qualifications

• Experience in Customer Service Role
• Strong computer skills (MS Office- Excel skills)
• Persistence and agility for your end goals
• Strong analytical and problem-solving skills
• A passion for nurturing strong client relationships
• The ability to prioritize, and be highly organized
• A strong desire to work in a fast pace environment with limited supervision
• Bilingual (French and English)
• Full-time availability of 40 hours per week (Monday - Friday, business hours, some flexibility may be needed)

Summary

Does this job interest you?

Do not hesitate to send me your resume at : [email protected]

Mentioning that the position is : Inside Sales

Randstad is Canada's largest employment agency, and each consultant is a specialist in his or her field. Not only will they be able to help you in your job search, they'll also be able to advise you on how to find a job that matches your skills.

As occupational health and safety is one of our top priorities, you'll also have access to our completely free online training.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.