Customer support manager Jobs in Longueuil, QC

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

Summary

The IT Support Technician acts as the primary point of contact for technical inquiries, providing exceptional telephone-based and desk-side support. In this role, you will take ownership of problem resolution, ensuring superior customer satisfaction while managing the lifecycle of hardware and software assets. You will support a hybrid environment including Windows, Apple, Linux and Google ecosystems.

This role is fully in office (5 days/week) - based in Montreal, QC.

Key Accountabilities

• Frontline Support(L1/L2): Provide immediate telephone and desk-side support for Windows, Apple, and mobile devices, ensuring high customer satisfaction.

• Incident Management: Log, track, and resolve technical issues using ServiceNow, including hardware, software, and access requests.

• Deployment: Image, build, and deploy laptops/desktops, including physical desk setup (monitors, docks, cable management).

• Onboarding: Provide support and technical training to new hires, movers, and leavers, including Google Workspace and VPN access.

• AV Support: Set up and troubleshoot video conferencing and meeting room equipment.

Must Haves

• Experience: Minimum 3 years of experience in desktop customer support

• Education: Diploma or certification in IT support

• OS & Software: Strong proficiency in Windows 11, Google Workspace (Gmail, Docs, Drive), and MS Office.

• Networking: Fundamental knowledge of TCP/IP, LAN/WAN, and VPN troubleshooting.

• Physical Capability: Ability to lift heavy equipment and install workstations under desks.

• Soft Skills: Superior communication, autonomy, and the ability to troubleshoot under pressure.

• Bilingualism: Fluency in both French and English (written and spoken) is required to support partners and stakeholders in both languages.

Nice to Haves

• Apple Support: Experience administering MacBooks, iMacs, and iPads.

• Management Tools: Experience with SCCM or Ivanti LANDESK.

• Ticket Systems: Prior experience with ServiceNow workflows.

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.