Administrative Assistant - Home Warranty (18 month contract)

Who Are We?

Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers and opportunities for our employees.

You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Category

Administrative / Clerical

Target Openings

What Is the Opportunity?

Solid Reputation. Passionate People. Endless Opportunities.

We are one of the leading insurance companies in North America. Our superior financial strength and consistent record of strong operating returns mean security for our customers and opportunities for our employees.

You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

TRAVELERS Canada is hiring for an Administrative Assistant reporting to the Underwriting Manager this person will be working with our New Home Warranty group in Vancouver and Calgary.

This specific role will involve administering the issuance of warranty commencement date certificates and warranty certificates, along with handling all incoming inquiries from clients and policyholders.

The individual must be familiar with other related Warranty functions (underwriting, housing registrations and file storage) and be able to provide assistance (in a support capacity) from time to time.

He or she will also be responsible for the day-to-day activities associated with our new portal TRU Builder.

• Prepare and issue Commencement Date Certificates to builders and Home Warranty Coverage Certificates to owners
• Record applicable home warranty registration and commencement date information into the system
• Maintain quality control over production of all relevant documents and certificates
• Develop a sound knowledge of all home registration procedures, including established underwriting guidelines, technical requirements, and premium / fee collection
• Process applications for new homes and building envelope renovation registrations
• Ensure each new home application meets the applicable technical requirements
• Process warranty premiums and fees payable to Travelers Canada and manage the Housing Registration Forms with the BC Housing.
• Prepare documentation (i.e. letters, memoranda, forms, etc.) in a professional manner

Assist with any TRU Builder portal inquiries. This includes inviting clients to the platform, password resets and corresponding with them via email / phone.

Responsible for maintaining up-to-date and orderly file system

• A minimum of 24 months experience in office administration
• High School Diploma or equivalent
• Tech savvy- strong computer skills, especially in MS Word, Excel, and data entry applications
• Client facing skills
• Excellent verbal and written communication
• Positive and professional telephone manner
• Capacity for functioning well in a team environment with initiative
• Must be self-motivated to meet daily expectations with minimum supervision
• Strong organizational skills with the ability to multi-task effectively
• Willing to put forth additional effort and take on extra responsibilities with enthusiasm

What Is in It for You?

• Health Insurance : Employees and their eligible family members including spouses, partners, and children are eligible for coverage from the first day of employment.
• Retirement : Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan ( DPSP ).

Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.

Paid Time Off : Start your career at Travelers with a minimum of 20 days Paid Time Off ( PTO ) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year.

You will also receive twelve paid company Holidays.

Wellness Program : The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.

In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

Volunteer Encouragement : We have a deep commitment to the communities we serve and encourage our employees to get involved.

Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Equal Employment Opportunity Statement

Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an so we may assist you.