Account Executive

ACCOUNT EXECUTIVE

Location : Toronto or Montreal (hybrid role 2-3 days / per week from the office)

About Us

Our Client is a leading translation service provider that helps the world’s largest

and most prestigious legal, financial, and government industrieswith translation solutionsthat elevate the way they do business.

Since 2002, we have grown our reputation by forging long-termrelationships built on trust. Helping our clients reach their business goals is the foundation of our success.

We have built best-in-class Artificial Intelligence (AI) machine translation technology that is specifically trained for the Canadian legal and financial markets.

It delivers complex, industry-specific translations with unprecedented quality and unmatched speed.

Our Clientis a rapidly growing, highly entrepreneurial translation services

company. The successful candidate will have access to an office at our current Toronto and

Montreal locations and tools that will allow you to work from home when required (laptop, phone,G-suite).

About the Role

As an Account Executive, you will play a pivotal role in nurturing and expanding relationships with our existing professional translation clients in the legal, financial and securities industries.

Your primary focus will be strategically growing and nurturing existing accountsand you’ll be responsible for the full sales cycle.

If you’re a dedicated, well-versed, and experienced self-starter who values a commitment to exceptional customer service and building long-term partnerships with clients, we want you on our Client's team.

Responsibilities

• Build, develop, and manage strong client relationships with existing professional translation services clients.
• Managing the end-to-end sales cycle through active prospecting to non-spenders, handlinginbound leads, and ensuring effectiveclosure and ongoing retention of clients throughproactive outreach for upcoming translation projects.
• Identify and secure product expansion, up-sell and cross-sell opportunities within existing accounts assigned to you.
• Manage ongoing projects and client relationships with new professional translation clients referredby the Business Development team.
• Perform Quarterly Business Review meetings with your assignedaccounts to gather customer feedbackand ensure customersatisfaction.
• Handle client objections, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution of client issues or quality concerns raised.
• Demonstrate strategic thinking, handle pressure, and consistently meet salestargets.

Requirements

• 4+ years of experience in account management.
• Full proficiency in professional-level English (French is a strong plus)
• Subject matter expertise in the financial industry is a must
• Proven ability to manage and develop relationships with C-level executives and senior managers.
• Proficient in Microsoft Suite (Word, Excel,Powerpoint) and GoogleSuite (Gmail, G-drive).
• Working knowledge and proficiency using CRM software(Salesforce, Hubspot, etc.)

Education

College diploma, university degree,or equivalent

General Expertise

• Very strong work ethics and interpersonal skills are essentialto developing trusted relationships.
• Sharp critical thinking and tactical execution skills.
• Superior organization skills, with proficient and habitual time management practices.
• Represent the brand with sophistication and impeccable presentation through strong writtenand oral communication skills.
• Exceptional negotiation skills to navigateand secure favorable outcomes.
• Active listening skills.
• Outgoing and personable personality, adept at working with all levels of management and externalstakeholders.
• A positive outlook, a can-do attitude,and a solution-oriented mindset.
21 days ago