Part Time Director of Quality

Description

Reporting to the Executive Director, the Director of Quality is responsible for the strategic leadership of agency-wide program quality in the following areas, to be delivered in close collaboration with the Director of Programs and other Senior Managers includes : Program Assessment and Evaluation, Program Compliance and Reporting, Program Risk Management, Program Quality Improvement, Program Staff Training and Accreditation internal and external.

KEY RESPONSIBILITIES :

• The Director of Quality is a strategic leader in planning, implementation and evaluation of facility-wide quality improvement, compliance and risk management activities as well as any other special projects as assigned
• This position is responsible for :
• Continuous Quality Improvement,
• Conducting of Program Evaluation, Client Satisfaction and Outcome data collection and reporting
• Completion of required statistical reporting
• The achievement and maintenance of internal and external Accreditation standing
• Compliance with applicable legislative and regulatory requirements applicable to our programs
• Review and recommendations for program staff training and education
• Documentation compliance
• Risk Management
• Review statistical submissions to The Salvation Army and other stakeholders as required
• In consultation with the Director of Programs and based on Core Competency standards develops an education and training plan for HHB Housing and Support Services program staff
• Develops and / or facilitates training sessions
• Oversees development of reports and attends meetings at DHQ / THQ as requested / required
• Develops and oversees partnerships with academic institutions to participate in or conduct research

General Strategy

• Assists in developing the purpose, philosophy, long-term and annual strategic planning in support of the mission of HHB Housing and Support Services in accordance with existing legislative and regulatory requirements and professional standards of practice
• Identifies and implements best practices and strives for continual improvement
• Participates as a member of the Senior Management Team in planning, implementation and evaluation of facility-wide quality improvement / risk management activities, documentation and education

Operations

• Collaborating with the ED, and Director of Programs in establishing standards of practice and care consistent with the professional disciplines and regulations under applicable legislation
• Regularly assesses the current state of programs against standards and goals, and implements strategies to improve areas of weakness
• In collaboration with the Director of Programs, develops, implements, interprets and reviews standards, policies and procedures
• Has direct input in development, implementation and evaluation of quality improvement, risk management, infection control, and health and safety activities
• Ensures regular file audits are conducted and makes recommendations to ensure compliance with all legislative, regulatory, accreditation
• Analyzes monthly statistical reports against targets and advises program managers as needed on achieving established targets
• Develops reports and proposals for submission to government regulatory funding bodies
• Participates in internal meetings as assigned and may be required to attend external organizations and meetings as a representative of the agency
• Prepares reports and presentations for internal and external stakeholders
• Ensures the implementation of accreditation compliant documentation practices that are coordinated with all members of the HHB team
• Remains on-site during declared emergencies and assists in ensuring the safety of residents / participants and staff (i.

e. flood, ice storm, fires)

Leadership

• Collaborates with the Senior Management team and program management team
• Acts as the Agency liaison with External and Internal Accreditation teams, and Quality Improvement Project leadership
• Acts as a Subject Matter resource on program evaluation and quality improvement to other Ministry Units as requested.

Health and Safety

• Demonstrates understanding of, and compliance with, workers’ responsibilities under the Occupational Health and Safety Act and Regulations, WSIB policy and HHB policies and procedures
• Actively participates in fire drills and emergency procedures
• Actively promotes a culture of safety for both clients and staff by participating in safety education and training, by reporting incidents or unsafe situations to his / her supervisor, and by complying with HHB’s safe work procedures
• Attends, supports and provides Health and Safety in-services and taking action to address unsafe conditions and / or procedures, to ensure a healthy and safe work environment
• May participate on the JHSC

Community Relations

• Promotes a positive working environment with funders, and service providers
• Maintains positive communication between HHB and the community

Perform other duties as required.

WORKING CONDITIONS :

This is a permanent part-time position at 20 hours per week. Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility.

Applicable shifts include a ½ hour unpaid meal break

• Generally work in an office in Hamilton
• The location of programs and funders means there will be travel approximately 20% of their time in other program locations where our services are delivered outside of Hamilton and may include some overnight travel

QUALIFICATIONS AND EDUCATION REQUIREMENTS :

• Master’s Degree and membership in a provincially regulated college (Social Work, Psychotherapy, Nursing, etc.)
• Current First Aid and CPR, CPI / NVCI
• Valid Ontario Class G Driver’s License and a current copy of a Driver’s abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, is required

EXPERIENCE AND KNOWLEDGE :

• Significant experience in substance use, mental health and / or homelessness services
• 5 years in a leadership role including program planning, education, critical analysis, union, accreditation and budgeting experience
• Strong knowledge of Quality Improvement, Provincial Standards and Change Management
• Current knowledge of issues and trends including best practices in substance use, mental health and homelessness services
• Knowledge of current program evaluation, quality improvement and risk management concepts and approaches with special emphasis on evidence based treatment practices
• Knowledge and familiarity with computer operations and software applications, including Salvation Army, provincial and municipal reporting database

SKILLS AND CAPABILITIES :

• Demonstrated skill in leadership, including experience with setting and achieving strategy, goals and objectives; budget control, problem solving, conflict resolution and effective human and fiscal resource management
• Excellent written and verbal communications skills in English along with effective presentation skills
• Demonstrated commitment to treating others with respect and dignity
• Demonstrated commitment to continuing professional development
• Must have excellent interpersonal communication skills including ability to mentor and develop staff
• Commitment to the care of people
• A collaborative team approach with all managers and staff and creating a working climate that is positive and mutually supportive
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.

e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening

Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.