Salesforce Administrator - Hybrid

Are you ready to grow your career in technology?

At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling.

Our extensive experience in global travel risk management positions us as the go-to-choice for travellers worldwide. Trusted by globetrotters, corporate risk managers, and organizations around the world, we specialise in preparing travellers for potential threats and offering assistance when they need it most.

WTP are a part of Cover-More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA.

WTP & Cover-More Group are a subsidiary of Zurich Insurance, a global insurance company with a specialty in life insurance, general insurance and travel insurance.

So, what’s our mission?

Protecting travellers and supporting those responsible for their safety is our business. We operate 24 hours a day, seven days a week from our 3 operation centres in Australia, Canada, and the UK, responding to the cries for help we receive from travellers across the globe.

So, what’s the job?

• You'll be providing day-to-day support as the primary contact for the Salesforce platform, including user management, data maintenance, and troubleshooting (Level 2)
• You'll be ensuring the health and upkeep of the Salesforce platform through regular maintenance and optimization efforts.
• You'll be providing on-the-ground support and incident rectification during the go-live of our integration into the global Salesforce Case Management platform.
• You'll configure and customize Sales and Service Cloudbased on requirements inclusive of creating / updating salesforce dashboards and reports
• You'll work closely with Salesforce users to collect feedback and provide enhancement ideas and provide ad-hoc training as needed
• You'll assist users with production verification testing and user acceptance testing.
• You'll assist the testing team with Salesforce regression testing for new releases.
• You'll manage data (e.g., data cleansing, sandbox data preparation and backup, and restore, etc.). and the health of the org (e.

g., update SSL certificate and apply security updates, etc.).

And what are we looking for?

• You'll hold a Bachelor's degree in Computer Science, Information Technology, or related field.
• You'll bring a minimum of 3+ years of experience as a Salesforce Administrator in a complex, enterprise environment
• You'll have obtained a Salesforce Advanced Administrator certification (ex ADM301 or equivalent)
• You’ll be experienced with Sales Cloud and Service Cloud. Experience with Cloud and Pardot is ideal.
• You'll bring a strong understanding of Salesforce platform capabilities, including customization, workflows, and data management.
• You'll bring excellent communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
• You’ll have hands-on experience with Salesforce Reports and Dashboards and Email templates
• Experience with popular Salesforce addons is considered a bonus (Conga, Ownbackup etc.)
• You’ll have proven experience with providing end user trainings
• Excellent communication and interpersonal skills, be able to communicate with both technical and non-technical stakeholders
• An eagerness to learn and develop, with a "can do" attitude

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

We have more than 1500 employees worldwide : we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals.

We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work policy offers employees flexibility and work-life balance with 3 days a week in the office and 2 working from home.

Career growth. This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world.

We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular vacation leave (everyone starts with 4 weeks), along with 4 personal days and a comprehensive paid parental leave scheme.

Investing in your health, and your future. We offer a competitive medical insurance package and pension contributions, along with a generous quarterly transit subsidy and annual wellbeing budget.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together.

As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience.

We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals.

Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business.

As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging.

Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.