Broker Relationship Manager - RFA Mortgage Corporation

RFA's residential mortgage lending business is operated by RFA Mortgage Corporation and RFA Bank of Canada, a federally regulated Schedule I Bank.

RFA Mortgage Corporation specializes in Prime lending (Insured, Insurable, Uninsurable), while RFA Bank of Canada is a balance sheet based Alternative mortgage lender (Alt-A and B lending).

Combined, RFA offers mortgage brokers a one-stop shop with our full suite of competitive Prime and Alternative mortgages.

RFA's strategic vision is to be a long-term leader in the residential lending segment by offering a value proposition beyond just rate and compensation.

Through building a competitive broker experience and solutions-oriented product suite, RFA's goal is to be recognized and recommended by our mortgage broker partners, mortgagors, and other strategic partners, for our financing solutions and broker / client experience.

The Opportunity

The "Broker Relationship Manager" origination model focuses on service, communication, fast, efficient credit adjudication and strong broker relationship building.

Candidates in this role are driven, self-starters who are focused on service, quality underwriting, communication and relationship management.

Core Responsibilities

Underwriting

• Responsible for underwriting to highest credit quality standards
• Negotiating, approving, recommending, and declining applications within RFA's Residential Underwriting Guidelines, including without limitation :
• Review of credit information
• Review of real estate appraisals for consistency, with prevailing market conditions
• Terms and conditions on all mortgage applications
• Review, Accept & Follow-up on outstanding conditions / documentation
• Preparing and issuing mortgage commitments
• Submitting applications for insurer approval, where applicable
• Determining and obtaining all relevant credit information such as proof of income, down payment, etc., and conducting appropriate due diligence
• Identifying and escalating instances of suspected fraud to Senior Management and Quality Assurance
• Ensuring that the highest levels of service are maintained in an environment of high volumes and the competing demands of customers and staff
• Working in alignment with corporate objectives and risk tolerances

Business Development :

• Maintaining an appropriate level of regular contact with the established broker portfolio to meet the needs of each specific broker office
• Planning, scheduling and conducting sales and product and policy presentations and regular follow-up communications with agents to strengthen existing relationships
• Providing support tools to assist brokers with their client relations (product information, pricing and ways to solidify deals)
• Maintaining direct contact with mortgage originators via updates specific to the application from fulfillment through to closing
• Performing daily account management activities
• Tracking and monitoring broker performance for improvement of efficiency (commitment to fund ratios, cancellation ratios)

Job Complexities

• Managing high volumes to meet short timelines with a high level of quality
• Evaluating real estate and associated risks in a volatile market
• Handling difficult interactions and / or scenarios related to deal / account management
• Building relationships with mortgage brokers and related business partners
• Keeping up-to-date with evolving policies and procedures

Customer / Stakeholder Interaction

Manage Customer Complaints according to RFA's Customer Complaint policy.

Financial Responsibilities

• Reviewing and approving mortgage applications within authorized credit limit
• Making heightened efforts to minimize financial losses during adjudication process.

What you can bring to RFA :

• Must have 5+ years previous residential mortgage underwriting experience.
• Undergraduate university degree is an asset.
• Detailed working knowledge of real estate and covenant assessments, legislation, and land title systems in all provinces
• Detailed working knowledge of principles of credit analysis and risk management
• Understanding of credit scoring
• Ability to understand financial statements and assess financial viability.
• Previous experience working with mortgage brokers or an external mortgage sale force.
• Working knowledge of PC software in a Windows environment
• An ability to handle pressure caused by high volumes and tight turnaround times.
• A very strong customer focus is required with an ability to ensure the customer experience is a positive one.

Benefits of Working at RFA :

• Health & Dental Care
• Vision Care
• RRSP Match
• Vacation & Personal Days
• Hybrid working environment
• Health & Wellness initiative

Are you the Right Candidate?

• Demonstrated effective leadership and team development skills.
• Demonstrated ability to assess risk in a fluctuating real estate market.
• Building productive relationships with mortgage brokers, internal mortgage agents and related business partners
• trong attention to detail
• Demonstrates the ability to make decisions that consider all implications and proactive management of risk.
• Demonstration of solid negotiation and problem-solving skills
• Excellent interpersonal and negotiation skills
• Ability to make quick accurate decisions.
• Self-starter
• Able to work independently and / or within a team.

Other details

Pay Type Salary

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