Project Operations Manager

Swim Recruiting is currently working with one of our favorite clients, a top employer on a permanent Project Operations Manager based in Toronto to support their operations and public sector developments.

A fantastic employer that values employee experience and for this reason has won employer of choice awards 3 years running! They are a team-oriented culture with long tenured employees while also entrepreneurial and evolving always trying to improve with new tools with very high engagement.

This Project Operations Manager is a key role for them in working in a tight knit team supporting the operations oversight and development of some largescale projects We are looking for a skilled project manager ideally a background in construction management preferably in public sector builds and a background in overseeing operations.

Ideal is someone with exception communication skills to liaise with government bodies, have the ability to pivot in a fast-paced environments as projects wind up and down and that enjoys working with cross functional teams whether with executives, external bodies or internal departments such as accounting and finance.

More about our client :

An award-winning real estate enterprise with a stellar reputation. They are a fantastic employer, collaborative culture, a desire for excellence and a willingness to give back.

In this role, you will have the opportunity to join a forward-thinking team and be proud of working at a company developing, acquiring and maintaining high quality, sustainable buildings and communities.

This opportunity :

The Manager, Project Operations will report to the Group Head located in Toronto, and will work closely with the broader team to oversee and complete a variety of duties within the following key primary functional areas.

These include but are not limited to, asset management risk management, quality control and oversight, transition and project or facility operations management.

What you’ll be doing :

Project Operations Management

• Act as the primary day to day point of contact between the company, the client (mainly government entities) and the consortia during the concession period to resolve and manage contractual issues relating to infrastructure project facility management (FM);
• Monitor the performance of the FM provider to ensure that service level targets and life cycle (LC) obligations as set out in Project Agreement (PA) are met;
• Develop a solid understand of project documents to understand management obligations and reporting requirements;
• Manage commercial issues between clients / government and FM provider, including dispute resolution;
• Actively participate in various meetings as required, including but not necessarily limited to FM, utility and security committees or sub-committees;
• Ensure that monthly performance reports are received from each project as required by the PA and work collaboratively across finance teams, operations teams and external bodies.

Design, Construction and Transition

• Review, understand and apply various aspects of the project documents for each project;
• Actively participate in design team meetings to ensure that long term FM operations are taken into consideration by design team including contractors and consultants;
• Direct and ensure that the FM provider submits all required FM documents and deliverables in accordance with the timelines set out in the PA;
• Assist the FM provider with the development of site-specific operational plans, policies and procedures;
• Act as the point of contact between the company, the client, construction team and FM team during design, construction and transition to resolve and manage contractual issues relating to FM;

overseeing operations.

Risk and Quality Management

• Perform regular risk assessments with broader team to analyze current risks and identify new risks that may affect projects or the portfolio.
• Review and assess risk management policies and protocols; make recommendations and implements modifications and improvements.
• Contribute to the preparation of action plans to decrease identified risk factors.
• Assist in the coordination of portfolio insurance policies and renewals
• Assist in the updating of project and portfolio dashboard reports and track deliverables and requirements

Qualifications- Must Haves :

Education :

• Bachelor’s degree in, construction management, project management, business administration, or a related field.
• Equivalent work experience in infrastructure, facilities management, or project operations will be considered in lieu of formal education.

Experience :

• Minimum of 5 years of experience in project operations, facilities management, or asset management, preferably within P3 (Public-Private Partnership) infrastructure, construction, or large-scale capital projects.
• Extensive experience managing infrastructure or P3 or infrastructure projects, including oversight of project agreements and life-cycle management.
• Proven track record of handling complex contractual and commercial issues, including dispute resolution between multiple stakeholders (clients, contractors, government bodies, etc.).

Technical Skills :

• Strong understanding of project agreements, life-cycle obligations, and service-level agreements (SLAs) related to infrastructure or facilities management.
• Familiarity with risk management protocols, quality control processes, and project transition procedures in the infrastructure sector.
• Proficiency in reviewing and managing project performance reports, financial invoicing, and budget management related to project operations.

Management and Leadership :

• Demonstrated experience leading cross-functional teams, including managing relationships between clients, construction teams, FM providers, and other project stakeholders.
• Ability to participate in and influence meetings related to facility management, construction, risk, utilities, and security.

Risk and Quality Control :

• Experience conducting risk assessments, developing risk mitigation strategies, and contributing to risk management frameworks.
• Skilled at reviewing risk management policies, and insurance coordination and providing input into action plans for reducing risk exposure.

Additional Skills and Attributes :

• Strong analytical, problem-solving, and decision-making abilities, with a high attention to detail.
• Excellent interpersonal and communication skills to manage internal and external relationships.
• Ability to work independently while being an effective team player in a hybrid work environment.
• Highly organized with the ability to handle multiple projects and competing deadlines effectively.
• Proficiency in project management software and familiarity with relevant financial systems (invoicing, budgeting).

Certifications (Preferred but not required) :

• PMP (Project Management Professional) or similar project management certification.
• Facilities Management certifications (e.g., IFMA, FMP).

Where :

Toronto based in a hybrid work model.

How Much :

This is a Full-Time, Permanent position with competitive base compensation and bonus. The ideal base compensation is a range of $100-130,000 plus bonus, benefits and pension once eligible after 12 consecutive months of employment and many other perks!

When & How to Apply : If you are qualified for, and interested in, this fantastic opportunity, please let Swim Recruiting know as soon as possible as this search is moving quickly! If you already have a Recruiter at SWIM, please reach out directly.

If you do not yet have a contact at Swim Recruiting, please hit ' APPLY NOW' to send us your resume. Thank you!