Claims
Vancouver, BC
- ID : 757-028
- Full-Time / Regular
The Organization :
LGM is a national leader in providing warranty, finance and insurance services to the Canadian automotive industry. Since 1998, LGM has been successfully supplying quality products and leading training solutions to Canadian car dealerships.
Dealer partnerships are complimented with the strong backing and support of their automotive manufacturing brands, which include BMW / MINI, Kia, Mazda, Volvo, Mitsubishi Motors, Polestar and Motorrad.
The Work :
The Claims Adjuster is responsible for automotive warranty claims loss adjusting and facilitating various program administration tasks, while providing exceptional customer service.
Key Responsibilities :
- Provide exceptional customer service via telephone and written correspondence to customers who have purchased our product, auto dealerships selling our product and repair facilities that service our customers
- Monitor customer service queues (phone, email, online and live chat)
- Facilitate claim adjusting process to meet department service level agreements and underwriting commitments
- Liaise with Finance Department and Dealer Support Team, as necessary
- Uphold Service Level Agreements and best practice standards
The Rewards :
We offer a hybrid working environment and competitive compensation package including : comprehensive health benefits plan, Group RRSP, performance bonus, education sponsorship, and four paid days when giving back to the community.
We also offer a vehicle rebate program.
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