Customer Service Representative
PermanentPosition : Customer Service RepresentativeCompany Overview : Paradise Architectural PANELS & STEEL is a leading manufacturer and supplier of architectural panels and steel products.
With over 20 years of experience in the industry, we pride ourselves on delivering high-quality products and exceptional customer service.
Our company is based in Toronto, ON, Canada and we serve clients across the country.Job Summary : We are seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative.
In this role, you will be responsible for providing excellent service to our clients and ensuring their needs are met in a timely and professional manner.
You will serve as the primary point of contact for our customers, handling inquiries, orders, and any issues that may arise.
Key Responsibilities : - Respond to customer inquiries and provide information about our products and services- Process orders and ensure timely delivery to customers- Handle and resolve customer complaints in a professional and efficient manner- Maintain accurate records of customer interactions and transactions- Collaborate with other departments to ensure customer satisfaction- Keep up-to-date with product knowledge and industry trends- Assist with administrative tasks as neededQualifications : - High school diploma or equivalent- Minimum of 2 years of experience in customer service or a related field- Excellent communication and interpersonal skills- Strong problem-solving and decision-making abilities- Proficient in Microsoft Office and ability to learn new software quickly- Ability to work well in a team environment- Experience in the steel or construction industry is a plusWorking Conditions : This is a full-time, permanent position based in Toronto, ON.
The working hours are Monday to Friday, 9 : 00 am to 5 : 00 pm. Occasional overtime may be required during busy periods.
The role may also require some travel for training or to attend industry events.Benefits : We offer a competitive salary, health benefits, and opportunities for growth within the company.
Our team is friendly and supportive, and we value a positive work-life balance.If you are passionate about providing exceptional customer service and want to be a part of a dynamic and growing company, we would love to hear from you.
Please submit your resume and cover letter for consideration.
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